2-3 years of experience in management consulting or investment banking, plus startup exposure
Strong analytical skills to structure ambiguous problems and analyze data
Proactive ownership of projects and tasks with a results-driven mindset
Ability to build relationships across various teams and manage competing priorities
Experience in engaging with customers and partners, showcasing clarity and empathy
Effective communicator in writing and presentations
Interest or background in healthcare technology is preferred
Responsibilities
Identify and resolve operational bottlenecks to enhance customer experience
Lead cross-functional initiatives on projects from fundraising to enterprise deployments
Establish and monitor key business KPIs via dashboards and analytics
Design and implement scalable internal processes and systems
Serve as a strategic partner to the founders on urgent priorities
Support the formulation of go-to-market strategies for diverse customer segments
Manage key enterprise relationships, ensuring effective pricing and onboarding
Benefits
Opportunity to work closely with founders
Growth potential within a dynamic startup environment
Flexibility in a role that evolves with company needs
Involvement in strategic decision-making and high-priority projects
Chance to make a significant impact on company growth and operations
Full Job Description
The Role
As the Founding Business Operations hire at DayDream, you'll play a critical role in building the internal systems, strategic foundation, and go-to-market motion that power our next stage of growth through the Series A and beyond. You'll operate as a cross-functional generalist with a focus on solving high-priority business problems-ranging from customer acquisition and enterprise expansion to operational efficiency and customer experience. If you are looking to start your own company or operate a 7-figure business, this is the perfect place to be the right hand to the founders.
This will be an ever-evolving role, but some immediate responsibilities include:
Strategy & Internal Operations (70-80%)
Solve operational bottlenecks: Identify and fix pain points in how customers experience DayDream - from sales to onboarding to customer success. We went from 0 to 1 quickly, many of these critical functions are emerging, you can help build and structure them
Lead cross-functional initiatives: Own high-priority projects across the company: from fundraising to large 7-figure enterprise deployments to hiring the next
Define and track key business KPIs: Build dashboards, reporting, and analytics frameworks that help the team make faster, more informed decisions.
Build foundational systems: Help design and implement scalable internal processes and tools that support DayDream's delivery model
Be a strategic partner to the founders: Take on ambiguous or urgent priorities and help drive clarity and execution when it matters most
Growth, GTM, and External Engagement (20-30%)
Support go-to-market strategy: Help define customer segments, pricing models, and GTM motions for both consumer and enterprise growth
Manage key enterprise relationships: Support pricing, onboarding, and success for DayDream's customers, along with DayDream's founder
Bring customer insights into the business: Work closely with product and ops teams to translate partner and patient feedback into product roadmap decisions
Build external-facing collateral: Create case studies, sales materials, and pitch decks that tell DayDream's story and drive adoption
What we're looking for
2-3 total years of experience, ideally in a combination of top tier management consulting or investment banking plus experience in high-growth environments (e.g., startups, externships, starting your own company/side hustle)
Analytical and strategic thinker - You're comfortable structuring ambiguous problems, analyzing data, and using insights to drive smart decisions. You bring a metrics-driven mindset to everything you touch.
High-agency operator - You take full ownership of problems and move quickly. You're equally comfortable setting strategy and rolling up your sleeves to get things done.
Cross-functional - You build strong relationships across product, ops, sales, and clinical teams, and you know how to navigate competing priorities to drive projects forward.
Customer- and partner-savvy - You can hold your own in a customer meeting, intuitively read a room, and represent DayDream with clarity, empathy, and thoughtfulness.
Clear and structured communicator - Whether you're writing a memo, building a deck, or aligning stakeholders in a meeting, you communicate with clarity and intent.
Preference for individuals with experience in or passion for the intersection of healthcare and technology to solve real-world problems
