5-7 years in field engineering, system support, or networking roles in datacenters
Strong grasp of networking protocols like TCP/IP and RDMA
Hands-on experience with 100GbE and 400GbE networking technologies
Proficiency in Linux systems, including installation and performance tuning
Experience with large-scale distributed systems and compute clusters
Familiarity with AI workloads and machine learning frameworks
Proven problem-solving skills for complex hardware-software integration issues
Responsibilities
Guide customers through the entire deployment lifecycle of Etched systems
Engage hands-on in large-scale datacenter setups to validate and debug systems
Design and troubleshoot high-performance networking solutions for AI applications
Identify and diagnose performance and integration challenges across various system layers
Work collaboratively with customer teams on benchmarking and validation tasks
Set up and maintain testing environments for analysis and troubleshooting
Act as a liaison among internal teams to address field issues and customer needs
Benefits
Comprehensive medical, dental, and vision insurance with extensive coverage
$2,000 monthly housing subsidy for nearby residents
Provided lunch and dinner daily in the office
Relocation assistance offered for moves to West San Jose
Full Job Description
Job SummaryAs a Forward Deployed Systems Engineer (Datacenter), you will work hands-on in large-scale datacenter environments to bring up, validate, and debug Etched accelerator-based systems. You'll own customer deployment execution end-to-end, solve complex hardware/software/networking issues under real-world constraints, and build the tooling and processes that make deployments scalable and repeatable.
Key Responsibilities
Technical problem solving & diagnostics
Drive deployments with customers and internal teams to identify risks and establish success criteria
Debug and resolve system-level issues across hardware, firmware, drivers, Linux OS, and networking stacks
Perform root-cause analysis on field issues and partner with internal engineering teams to reproduce issues and ship fixes
Build and maintain diagnostics, monitoring/telemetry, and dashboards to improve visibility into system health
Firmware & system updates
Coordinate firmware updates, hotfixes, and configuration changes to improve reliability and unblock customer deployments
Manage update rollouts with minimal downtime and clear communication to customers and internal teams
Documentation & knowledge management
Create and maintain deployment runbooks, escalation playbooks, known-issues documentation, and field service guides
Capture structured learnings from deployments and convert them into repeatable processes
Cross-functional collaboration
Partner with firmware/software/hardware engineering teams to drive reliability improvements
Collaborate with Deployment, RMA, Sustaining Engineering, and Support teams to ensure smooth handoffs and long-term supportability
Process improvement & scaling
Improve deployment workflows, metrics, and best practices to reduce deployment risk, time, and cost
Identify patterns across deployments and drive process/tooling improvements that scale across customers
You may be a good fit if you have
Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or a related field (or equivalent practical experience)
Experience supporting datacenter customers in systems, networking, AI infrastructure, or field engineering roles
Deep experience with Linux/Unix installation, configuration, debugging, and performance tuning
Strong networking fundamentals including TCP/IP, RDMA, and low-latency Ethernet Hands-on experience with high-speed networking such as 100GbE / 400GbE
Strong ability to diagnose performance and integration issues across hardware + OS + networking layers BMC experience, telemetry/monitoring systems, RMA/failure analysis exposure
Travel up to 30% to customer sites for deployments, on-site debugging, and launch support
Benefits
Medical, dental, and vision packages with generous premium coverage
$500 per month credit for waiving medical benefits
Housing subsidy of $2,500 per month for those living within walking distance of the office
Relocation support for those moving to San Jose (Santana Row)
Various wellness benefits covering fitness, mental health, and more
Daily lunch and dinner in our office
Unlimited compute budget subject to ROI justification
