Proven track record of delivering software and integrations for enterprise clients.
Hands-on coding experience with APIs, webhooks, and data transformation.
Familiarity with building AI workflows and assessing their quality and reliability.
Strong communication skills for engaging with both technical and business stakeholders.
Demonstrated ownership from deployment to customer enablement and adoption.
Experience or curiosity in localization or translation technology is a plus.
Willingness to travel up to 40%.
Responsibilities
Scope customer needs into actionable technical plans with clear outcomes.
Build AI workflows that align with customer terminology and quality standards.
Develop integrations with various content management systems while maintaining content integrity.
Ensure production readiness through comprehensive testing and monitoring.
Support customer onboarding and adoption, measuring success against established baselines.
Create reusable connectors and deployment patterns to enhance product offerings.
Turn customer feedback into actionable insights for product and engineering teams.
Benefits
Flexible work environment with opportunities for remote work.
Professional development and training resources.
Collaborative team culture focused on innovation.
Health and wellness programs to support employee well-being.
Opportunities for travel to engage with clients and stakeholders.
Full Job Description
THE ROLE
You'll build and deploy customer translation and localization workflows, lead technical discovery and demos, guide onboarding, and support renewals by demonstrating value and resolving technical blockers. This is a hands-on engineering role with substantial customer-facing responsibility. You'll focus on enterprise workflows in learning and development (L&D), websites, and marketing. WHAT YOU'LL DO
Scope customer needs into technical plans with clear dependencies, acceptance criteria, and measurable outcomes.
Build AI workflows using prompts, glossaries, translation memories, and human review to meet customer terminology, brand, and quality requirements.
Write and deploy integrations with CMS, DAM, PIM, LMS, and commerce systems, preserving content structure, metadata, and context.
Own production readiness: secure data access, testing, error handling, monitoring, quality evaluation, and review routing. Document the solution and agree ongoing ownership.
Support customer enablement and adoption with Account teams, measure results against the baseline, and identify valuable follow-on workflows.
Turn customer work into reusable connectors, evaluation suites, and deployment patterns, and inform Product and Engineering priorities.
EXAMPLE PROJECTS
L&D workflows: automate localization of courses, training materials, and learning content, from source files through review and delivery into the customer's LMS.
Website workflows: connect the CMS to translation, review, and publishing so new and updated pages stay current across languages.
Marketing workflows: localize campaign assets, emails, and product content, applying brand voice and terminology with market-specific review and approval.
Across these workflows, build quality checks and human review routing that meet customer requirements.
WHAT YOU BRING
A record of shipping software, integrations, or automation for enterprise customers; demonstrated ability matters more than a specific degree or years of experience.
Hands-on coding skills across APIs, authentication, webhooks, data transformation, version control, testing, and debugging.
Experience building AI workflows and evaluating quality, reliability, latency, and cost, including failure handling and human review.
Clear communication with technical and business stakeholders, and the judgment to scope ambiguous requests, explain tradeoffs, and manage expectations.
Ownership through deployment, documentation, customer enablement, and adoption.
Practical use of AI in your own engineering work. Localization or translation technology experience is valuable; curiosity about the domain is essential.
Willingness to travel up to 40%
About Smartcat
Smartcat is a cloud-based translation management system and CAT tool. It is designed to make the translation process faster and easier for both freelancers and translation agencies. Smartcat offers a range of features, including project management, translation memory, terminology management, and invoicing. The platform also includes a marketplace where clients can find and hire freelance translators. Smartcat was founded in 2014 and is headquartered in Moscow, Russia.
