Forward Deployed Analyst

Role Overview

Gradial is hiring a Forward Deployed Analyst to support customer deployments, product operations, and internal execution across our AI platform. This is a highly cross-functional role where you'll work alongside Product, Engineering, and Forward Deployed teams to help implement solutions, troubleshoot issues, improve internal processes, and ensure customers are successful.

This is an ideal opportunity for someone early in their career who enjoys solving technical problems, learning new systems quickly, and wearing many hats. You'll gain exposure to enterprise software deployments, AI workflows, product development, and customer operations while helping build the playbook for how Gradial scales.

This role requires being located in Seattle, NYC, or San Francisco.
What You'll Own

• Support customer implementations by configuring workflows, validating deployments, and assisting with solution delivery
• Troubleshoot product issues, investigate bugs, and work with Engineering to reproduce and resolve technical problems
• Perform QA testing on new features, product releases, and customer-specific configurations
• Build and maintain internal documentation, implementation guides, and operational playbooks
• Analyze customer requests and product usage to identify trends and improvement opportunities
• Assist with configuring integrations across CMS, DAM, and marketing technology platforms
• Help automate manual processes using AI tools, scripts, and internal workflows
• Partner closely with Product, Engineering, and Forward Deployed Product Managers on customer initiatives and product launches
• Support internal operational projects across implementations, support, and product operations
• Continuously improve internal systems, documentation, and processes as the company grows

What We Need

• 2+ years of experience in technical support, business analysis, product operations, consulting, implementation, or a similar technical role
• Strong analytical and problem-solving skills with an interest in understanding complex systems
• Comfortable learning new software platforms and technical concepts quickly
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Curious, resourceful, and excited to work in a fast-moving startup environment
• Experience using AI tools such as ChatGPT, Claude, Cursor, or similar to improve productivity is a plus

Nice to Have

• Experience with CMS platforms, APIs, marketing technology, or workflow automation tools
• Familiarity with QA testing or software implementation projects
• Experience working with enterprise SaaS products
• Interest in AI agents, automation, and emerging technologies

Compensation

The salary range for this position is $120,000 - $135,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role will be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs.

What we offer

• Performance-based annual bonus
• Meaningful equity awards
• Medical, dental & vision (fully covered for employees with 75% for dependents)
• Fertility & family-planning support
• 401k plan
• Unlimited PTO
• A beautiful Seattle office with a gym, sauna, and bike parking
• Free lunch three days a week in our HQ
• A front-row seat to building category-defining AI infrastructure

You'll thrive here if you

• Learn quickly, actively seek out new challenges, and regularly reconsider "how it's always been done."
• Want to have real impact with zero bureaucracy.
• Have an innate drive for being 1% better than the day before, building towards greatness.
• Embrace AI as a core tool for problem-solving, innovation, and scale.
• Show customer-obsession (internal or external), high ownership/accountability, and bias for action.
• Communicate clearly, directly, with curiosity, and assuming good intentions.
• Thrive in fast-paced, hyper-growth environments where building better > maintaining status quo.

AI Literacy & Interviewing Tools

As an AI-first company, we prioritize AI literacy as a core competency in our hiring decisions. We're excited by candidates who thoughtfully apply AI tools in their work, but during interviews we're focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over-reliance on AI-generated responses during the interview process (especially when it obscures your own voice) will result in disqualification. We want to understand your unique perspective and how you approach challenges, both with and without AI.