Fleet Shop Supervisor – 2nd Shift – Sweden Rd. Shop

Department: General Services DepartmentSalary: $66,826.00 - $96,061.79 Commensurate with Experience SUMMARY Fleet Shop Supervisor – Lead with Purpose in Charlotte’s Fleet Operations The Fleet Management Division is seeking a dedicated and experienced Fleet Shop Supervisor to lead a team of skilled ASE & EVT automotive, diesel and equipment maintenance technicians. This is a key leadership role that ensures the reliability and readiness of the City’s diverse fleet—supporting essential services that keep Charlotte moving. As a Fleet Shop Supervisor, you will: • Provide hands-on leadership and guidance to technicians, fostering a culture of teamwork, safety, and accountability. • Coordinate daily operations, including staff scheduling, workload prioritization, and shift management to ensure efficient service delivery. • Serve as a critical liaison between the shop and City departments, maintaining open communication about fleet availability, service timelines, and customer concerns. • Monitor and analyze performance metrics, using data to track repair progress, optimize workflows, and ensure timely completion of work orders. • Oversee shop safety and equipment maintenance, ensuring a clean, compliant, and hazard-free work environment. This role is ideal for a proactive leader who thrives in a fast-paced environment and is passionate about delivering high-quality service. Success in this position requires a strong focus on: • Leadership and team development • Customer service and communication • Problem-solving and innovation • Operational excellence and safety Major Duties and Responsibilities: • Troubleshoot and resolve complex technical issues related to vehicle and equipment maintenance; support effective decision-making on repair strategies. • Plan, organize, and direct daily shift operations to meet fleet availability and service delivery goals. • Monitor and coordinate vendor activities to ensure timely completion of repairs and part replacements under the warranty management program. • Assist the Shop Manager in overseeing daily shop operations and supporting team leadership. • Provide responsive customer service to internal departments by communicating updates and coordinating fleet-wide projects and initiatives. • Track and manage work order progress to ensure timely completion and maintain optimal fleet availability. • Build and maintain strong working relationships with staff, operational departments, and local vendors to foster trust and collaboration. • Support the development and implementation of procedures that promote a safe, efficient, and productive work environment. • Monitor, document, and provide input on employee performance for use in annual performance evaluations. • Perform other related duties as assigned to support shop operations and departmental goals. Knowledge, Skills & Abilities: Technical Knowledge & Systems Proficiency • Broad knowledge and hands-on experience in the repair and maintenance of light, medium, and heavy-duty fleet equipment. • Proficient in using computer-based Fleet Management Information Systems (FMIS) to track maintenance, repairs, and performance metrics. • Ability to learn and navigate cloud-based financial software for monitoring purchase orders, invoice processing, and budget tracking. • Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and documentation. Leadership & Decision-Making • Demonstrated ability to work independently and make fair, fact-based decisions with confidence and sound judgment. • Skilled in coaching and counseling staff, with support from upper management as needed. • Committed to maintaining positive employee morale and fostering a collaborative team environment. Customer Service & Communication • Strong customer service orientation, with the ability to build cooperative relationships and respond effectively to internal department needs. • Excellent interpersonal, conflict resolution, and communication skills, both verbal and written. • Ability to evaluate customer satisfaction, identify areas for improvement, and implement solutions that enhance service delivery. Preferred Qualifications: • Degree or certification in Automotive Technology, Diesel Mechanics, Business Administration, Public Administration, or a related field. • Manufacturer training certification recognized by ASE, or relevant ASE Master certifications • At least five years of leadership experience in a fleet shop operation. • Preferred experience in progressively responsible leadership roles within fleet or maintenance operations, with a proven ability to guide and develop teams. Minimum Qualifications: High school diploma or GED and a minimum of three (3) years of experience in automotive or heavy equipment maintenance and repair, including at least two (2) years in a supervisory or lead technician role within a fleet or maintenance environment. This should be supplemented by an additional three (3) years of progressive supervisory experience in a fleet maintenance and repair setting. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.