Technical skills in Microsoft Office, Salesforce, Ace, and Report to Web.
2+ years of sales or customer service experience in a related field is a plus.
Experience with preventative maintenance contracts or service agreement sales is advantageous.
Strong communication skills and ability to sell intangible services.
Responsibilities
Manage retention activities for a $3M-$3.5M service agreement customer base.
Grow sales within the assigned territory while meeting quota goals.
Act as the primary contact for customers, understanding their needs and history.
Develop sales strategies based on customer needs to enhance retention and satisfaction.
Collaborate with district operations to ensure service delivery and resolve customer issues.
Track and report performance metrics to operations and corporate teams regularly.
Benefits
Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.
Comprehensive benefits package including 401K, medical, dental, and vision care from day one.
Company vehicle provided for work-related travel.
Supportive and collaborative team environment.
Commitment to safety through the Zero Harm policy.
Full Job Description
In this role, you will work within a defined fire customer base and territory, building long-term relationships that support retention, growth, and customer satisfaction.
Role Overview
This position is based in the Newburgh, New York area and focuses on maintaining and growing sales within an assigned customer base and geographical territory. You will develop a customer-focused approach that helps retain preventative maintenance contracts, increase revenue per customer, and strengthen the overall customer experience.
Key Responsibilities
Manage retention activity across an assigned service agreement customer base of approximately $3M-$3.5M.
Grow and protect sales within your territory while working toward assigned quota goals.
Serve as the primary point of contact for assigned customers and build a detailed understanding of each account, including key decision makers, equipment, service contract details, and history.
Identify customer needs and turn them into practical sales strategies that support retention, customer satisfaction, and growth.
Partner with district operations to support service delivery and resolve issues that may affect the customer relationship.
Track progress and share performance metrics with operations and corporate teams on a weekly and monthly basis.
How You Will Do It
Take ownership of your territory, customer commitments, and results with accountability, safety, and integrity.
Stay close to the work by understanding customer priorities, account history, and service realities so you can remove obstacles quickly.
Use weekly and monthly results to spot trends, speak candidly about what is working, and improve performance through practical problem-solving.
Work across sales and operations as one team, building trust, sharing information, and using different perspectives to strengthen outcomes.
Follow current Johnson Controls policies, procedures, products, programs, and services in day-to-day activity.
Qualifications
High School Diploma.
Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.
Nice to Have
BA, BS, or a similar degree.
2+ years of sales and/or customer service experience with a similar product, service, or industry.
Experience with preventative maintenance contracts, service agreement sales, or customer retention in a recurring-service environment.
Highly motivated, success-driven, and able to work with a high degree of self-discipline.
Excellent communication skills, the ability to quickly qualify opportunities, and comfort selling intangible services.
Independent, creative thinking and a strong follow-through mindset.
Why Join Us
Competitive salary range $64K-$97K and a competitive Sales Incentive Plan based on project volume and margin, reviewed on a quarterly and annual basis.
Paid vacation, holidays, and sick time, including 15 days of vacation in your first year.
Comprehensive benefits package including 401K, medical, dental, and vision care, available day one.
Company vehicle.
Encouraging and collaborative team environment.
Dedication to safety through the Zero Harm policy.
If this sounds like the right next step for you, apply today and help customers grow through stronger service relationships.
About Johnson Controls
Johnson Controls International plc is a multinational conglomerate headquartered in Cork, Ireland that produces automotive parts such as batteries and electronics and HVAC equipment for buildings. It employs 105,000 people in around 2,000 locations across six continents. As of 2019, it was listed as 389th in the Fortune Global 500; in 2020, it became ineligible for the list. Johnson Controls was founded in 1885 by Warren S. Johnson, a professor at the State Normal School in Whitewater, Wisconsin. Originally called the Johnson Electric Service Company, it focused on automatic temperature regulation. In 1974, the company changed its name to Johnson Controls.
