Job Summary
The FinOps Subject Matter Expert exists to integrate, standardize, simplify, and govern SCM FinOps processes across global platforms and operations. The role serves as the functional expert for FinOps processes and applications, supporting platform implementation, process improvements, system enhancements, compliance requirements, user capability building, and business transformation initiatives.
The position operates as an individual contributor with no direct reports and works within established global process, system, compliance, and governance frameworks. It represents GSC business requirements while collaborating with business, Finance, Product, Centre, IT, BPO, BCO, and operational teams.
Key responsibilities
- Standardize, document, maintain, and govern global FinOps processes across the Maersk network.
- Maintain the overall FinOps process landscape and prioritize opportunities for optimization, simplification, and standardization.
- Establish governance frameworks for process and system changes, including IOP-related changes.
- Support the implementation and ongoing development of global platforms, including SCP, NFTP, Telikos, SAP FACT, and BW.
- Act as the subject matter expert for FinOps platform, application, and process-related matters.
- Provide troubleshooting and process support to execution teams and SCM FinOps users across GSC sites.
- Monitor SAP and BW performance, analyze system or process issues, and recommend appropriate solutions.
- Define and document IT business requirements supporting agreed process solutions.
- Collaborate with IT developers during system fixes, upgrades, enhancements, releases, and implementations.
- Participate in user acceptance testing and represent GSC Customer Service requirements during UAT and sign-off.
- Organize and lead the FinOps Super User community.
- Improve Super User capability through product, process, and application training.
Qualification/s:
- Graduate qualification, preferably in Finance and Accounting.
- Qualified accountant with a strong academic background is preferred.
- Minimum of three to four years of experience in shipping, logistics, operations finance, or a comparable financial role.
- Experience in logistics and FinOps is mandatory.
- Demonstrated experience in a complex process, systems, accounting, or controls environment.
- Experience in delivering accounting and system controls across a range of business activities.
- Practical experience in process governance, system implementation, testing, training, and change management.
- Strong Microsoft Office skills, particularly Excel, Word, and Access.
- Excellent verbal, written, presentation, interpersonal, motivational, and stakeholder-management skills.
- Ability to work effectively within large, cross-functional, and global teams and influence stakeholders without direct authority
- Strong understanding of operational and FinOps processes across the Maersk SCM business.
- Knowledge of shipping, logistics, operations finance, accounting, and financial controls.
- Understanding of global FinOps platforms and applications, including SAP FACT, BW, SCP, NFTP, and Telikos.
- Knowledge of process standardization, documentation, governance, and compliance requirements.
- Understanding of IT business requirements, UAT, system releases, enhancements, and implementation processes.
- Ability to combine commercial understanding with technical financial expertise.
- Knowledge of process risk identification, mitigation, change management, and value-realization tracking.
- Understanding of customer implementation, digitization, and downstream FinOps processes within GSC operations
