Bachelor's Degree in a technical field or equivalent experience
10+ years in paper manufacturing or converting
Strong knowledge of paper making processes
Proficient in MS Office and analytical software
Ability and willingness to travel 50-75% of the time
Self-starter with excellent organizational skills
Strong written and verbal communication skills
Responsibilities
Build meaningful relationships for customer satisfaction
Represent Twin Rivers across various paper markets
Collect and analyze field problems for resolutions
Understand paper making and finishing processes
Participate in trials for new products and improvements
Visit warehouses and converters to ensure professional representation
Generate reports and maintain a database of customer feedback
Provide technical support to paper mills and ensure quality adherence
Benefits
Remote work flexibility
Opportunity for extensive travel
Engagement in diverse paper markets
Hands-on involvement in product trials and improvements
Collaboration across various departments and teams
Full Job Description
Scope:
Reporting to the Director of Field Technical Services, the Field Technical Service Representative will be a critical member of the commercial team by ensuring that all customers receive technical support on Twin products.
This role is remote, but ability to travel 50-75% of time is required
Responsibilities:
Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. This position is the conduit between sales, manufacturing, and our customers.
Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical).
Collect, analyze, and define field problems as well as help drive the internal and external resolution.
Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns.
Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills.
Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner.
Generate reports to communicate and build a database of customer feedback and knowledge.
Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.
Awareness of GMP's, HACCP Principles and Food Safety Standard.
Requirements:
Bachelor's Degree in a technical field or equivalent in experience.
10+ years' experience in paper manufacturing and/or converting with a strong understanding of paper making.
Ability to travel frequently (50% - 75%) to customers and mills. This could include air travel, driving and multiple nights on the road each week as well as international travel.
Work within safety parameters in all our mills as well as any converters and customer facilities.
Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy)
Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision)
Self-starter with good organizational and planning skills.
Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers.
Must possess strong attention to detail and have good problem-solving abilities.
