What is the Opportunity?Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future.
Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments, ATSI is well-suited to assist clients with their telecom installation needs.
Reporting to the Operations General Manager, the Field Services Manager will support quality, training effectiveness, safety compliance, and performance management for our client programs throughout the province.
What You'll Do Here:- Serve as the primary operational liaison between ATSI, the client, and partner leadership teams, ensuring strong client alignment, proactive communication, and a consistently high level of service delivery.
- Build and maintain trusted partnerships with stakeholders, clients, and customers.
- Provide operational leadership, guidance, and oversight to partner leadership teams operating across Quebec.
- Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
- Manage program performance by reviewing SLA metrics such as customer satisfaction scores, visit completion, repeat rates, and upselling opportunities
- Ensure partner teams maintain strong training programs and deliver ongoing technical and procedural training to their technicians.
- Lead safety compliance for partner operations, including field safety audits, hazard assessments, and adherence to Aecon's HSE requirements.
- Promote an inclusive and collaborative work culture across all partner organizations.
- Support partner leadership teams in coaching technicians on effective product-recommendation practices.
- Ensure partner teams receive the tools, training, and product knowledge needed for technicians to identify customer needs and recommend additional client solutions during installation and repair visits.
- Review sales results with partner leaders to identify trends, gaps, and opportunities for improvement in attach and conversion rates.
- Work with ATSI and the client to ensure consistent communication, alignment, and execution of sales initiatives across Quebec.
What You Bring to The Team:- Strong communication and interpersonal skills with the ability to influence, negotiate, and build strong relationships.
- Demonstrated experience managing quality, safety, and performance across multiple partner groups.
- Strong customer-service mindset with well-developed problem-solving abilities.
- Proven ability to manage multiple priorities independently in a fast-paced environment.
- Ability to travel locally in Quebec as required.
- Strong committment to inclusion and diversity.
