Job details

Domain

Performance and Support

Job field / Job profile

Customer services and support - Field representative

Job title

Field Service Team Manager

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

This position requires access to technologies and hardware s
Description
Safran Landing Systems has an exciting opportunity for a Field Service Team Manager based in Mobile, Alabama.
Relocation assistance is not offered for this position.
In this role, you will lead a team of 7-10 Field Service Representatives while overseeing operational, administrative, and budgetary activities. The position is responsible for Part 21 Final Assembly Line (FAL) support activities at customer locations in Mobile, Charleston, Renton, Everett, and Little Rock.
The Mobile-based team provides direct support in Mobile and supplements local subcontractors at other FAL locations as operational requirements dictate. The role also oversees operational execution of Safran Landing Systems' Part 145 Repair Station activities throughout the Americas.
This position combines customer leadership, operational management, people leadership, financial accountability, and facility management within both Part 21 and Part 145 environments.
Responsibilities
• Serve as the primary customer interface for FAL and field support activities, ensuring customer satisfaction and timely issue resolution.
• Lead Part 21 field support activities across customer Final Assembly Line locations and coordinate Mobile-based personnel and subcontractors to achieve customer commitments.
• Manage operational execution of Part 145 Repair Station activities throughout the Americas region.
• Resolve workload, resource, and priority conflicts while maintaining operational performance and customer support objectives.
• Lead employee performance management, coaching, development, cross-functional training, succession planning, compensation recommendations, and hiring activities in coordination with your manager.
• Ensure employees maintain required qualifications, authorizations, training, and customer site access.
• Promote a culture of safety, accountability, operational excellence, and continuous improvement.
• Ensure personnel are equipped with the required PPE and comply with all Health, Safety, and Environmental (HSE) requirements.
• Ensure compliance with FAA, EASA, customer, quality, and company requirements, including maintenance documentation and traceability records.
• Oversee tooling, calibration, equipment tracking, spare parts, consumables, logistics support activities, and Mobile facility operations.
• Manage vendor contracts, office services, purchase requisitions, invoice processing, and other administrative activities.
• Participate in annual budget planning and resource forecasting activities, manage departmental expenditures, and support achievement of operational and financial objectives.
• Develop and maintain KPIs and communicate performance results to leadership.

Candidate skills & requirements

Responsibilities
• Serve as the primary customer interface for FAL and field support activities, ensuring customer satisfaction and timely issue resolution.
• Lead Part 21 field support activities across customer Final Assembly Line locations and coordinate Mobile-based personnel and subcontractors to achieve customer commitments.
• Manage operational execution of Part 145 Repair Station activities throughout the Americas region.
• Resolve workload, resource, and priority conflicts while maintaining operational performance and customer support objectives.
• Lead employee performance management, coaching, development, cross-functional training, succession planning, compensation recommendations, and hiring activities in coordination with your manager.
• Ensure employees maintain required qualifications, authorizations, training, and customer site access.
• Promote a culture of safety, accountability, operational excellence, and continuous improvement.
• Ensure personnel are equipped with the required PPE and comply with all Health, Safety, and Environmental (HSE) requirements.
• Ensure compliance with FAA, EASA, customer, quality, and company requirements, including maintenance documentation and traceability records.
• Oversee tooling, calibration, equipment tracking, spare parts, consumables, logistics support activities, and Mobile facility operations.
• Manage vendor contracts, office services, purchase requisitions, invoice processing, and other administrative activities.
• Participate in annual budget planning and resource forecasting activities, manage departmental expenditures, and support achievement of operational and financial objectives.
• Develop and maintain KPIs and communicate performance results to leadership.
Skills & Requirements
• Bachelor's degree in Engineering, Aviation, Business Administration, or related field; or equivalent experience.
• Minimum 5 years of aviation maintenance, repair, customer support, or field service experience, including leadership responsibility.
• Strong working knowledge of Part 21 manufacturing environments and Part 145 Repair Station operations.
• Experience supporting aerospace manufacturing, FAL, airline, MRO, or repair station environments.
• Ability to lead geographically dispersed teams, subcontractors, and multi-site customer support activities.
• Ability to read and interpret engineering drawings, maintenance manuals, and technical documentation.
• Strong leadership, communication, organizational, and decision-making skills.
• Experience managing budgets, operational expenditures, and administrative activities.
• Good knowledge of mechanical and hydraulic systems; landing gear experience preferred.
• Proficiency with Microsoft Office applications.
• Licensed A&P, AME, or equivalent certification preferred.
• Valid driver's license and ability to travel occasionally within the Americas and internationally.

Annual salary

TDB

Job location

Job location

North America, United States, Alabama, Mobile

City (-ies)

MOBILE

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes