Bachelor's degree in Electrical Engineering, Power Engineering, or related field, or equivalent experience.
7-10 years in a Field Service Technician or similar role in electrical power generation.
3-5+ years of leadership or supervisory experience in field service or operations.
Strong understanding of field service execution, including scheduling and resource planning.
Proven ability to manage customer relationships and deliver high-quality service.
Knowledge of electrical codes and standards (CSA, NFPA, UL).
Ability to read and interpret electrical schematics and mechanical drawings.
Responsibilities
Lead and develop a high-performance team of field service professionals across North America.
Oversee execution of field service activities, ensuring alignment with customer expectations.
Plan and coordinate field service schedules and resources for optimal performance.
Act as a key escalation point for customer issues, ensuring timely resolutions.
Build strong customer relationships by understanding needs and identifying service opportunities.
Drive safety performance and ensure compliance with health and safety regulations.
Monitor key performance indicators to drive continuous improvement.
Benefits
Fully onsite role, fostering team collaboration and engagement.
Opportunity for significant travel across Canada and the U.S., enhancing professional exposure.
Focus on safety and quality, promoting a culture of accountability.
Engagement with cross-functional teams, providing a holistic view of operations.
Potential for career growth through leadership development and training opportunities.
Full Job Description
Work Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office.
TO BE UPDATED - DO NOT POST BEFORE INTAKE
Position Field Service Supervisor
Reports To: Manager, Field Service Location: Langley Travel: 50%
MAIN RESPONSIBILITIES
Lead, coach, and develop a team of field service professionals across Canada and the United States, fostering a high-performance culture focused on safety, quality, and accountability.
Oversee end-to-end execution of field service activities including commissioning, maintenance, troubleshooting, and repairs, ensuring alignment with scope, schedule, and customer expectations.
Plan and coordinate field service schedules, labor, and equipment (in partnership with Service Coordination) to optimize resource utilization and delivery performance.
Act as a key point of escalation for customers, ensuring timely resolution of issues and a high level of customer satisfaction.
Build and maintain strong customer relationships by understanding client needs and identifying opportunities for additional service support.
Drive safety performance and ensure compliance with all applicable health, safety, and regulatory requirements.
Monitor and manage key performance indicators including safety, quality, delivery, cost, and customer satisfaction to drive continuous improvement.
Collaborate with cross-functional teams including Engineering, Operations, Project Management, and Sales to improve execution, resolve technical issues, and enhance the overall customer experience.
Support service quoting and execution by providing field insights, technical input, and cost awareness to ensure successful project delivery and profitability.
Identify opportunities to grow service revenue through maintenance programs, upgrades, and customer engagement, while maintaining strong cost control and operational efficiency.
Support the development of technical training and standard work to enhance team capability and consistency across field operations.
QUALIFICATIONS
Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline, or equivalent combination of education and experience.
7-10 years of experience in a Field Service Technician or similar role within the electrical power generation or related industry.
3-5+ years of progressive leadership or supervisory experience in field service, operations, or a related function.
Strong understanding of field service execution, including scheduling, resource planning, and customer coordination.
Demonstrated ability to manage customer relationships and deliver high-quality service in a fast-paced environment.
Knowledge of applicable electrical codes and standards (CSA, NFPA, UL).
Ability to read and interpret electrical schematics and mechanical drawings.
Experience with switchgear, automatic transfer switches, or related power distribution equipment is preferred.
Familiarity with NETA/NICET testing standards is considered an asset.
Proficiency with Microsoft Office tools and working knowledge of ERP or service management systems (e.g., SAP) is an asset.
Valid driver's license and willingness to travel frequently within Canada and the United States.
KEY SKILLS
Leadership & team development: Proven ability to coach, mentor, and build strong, engaged teams in a field environment.
Customer focus & commercial mindset: Ability to balance service delivery with customer satisfaction and revenue growth opportunities.
Project execution: Strong planning, coordination, and problem-solving skills with a focus on delivering against scope, schedule, and budget.
Operational excellence: Focus on safety, quality, efficiency, and continuous improvement in field operations.
Communication & stakeholder management: Effective at engaging customers, field teams, and internal stakeholders across functions.
Technical acumen: Solid understanding of electrical systems and ability to support troubleshooting and decision-making in the field.
About Regal Rexnord
All 29k+ associates at Regal Rexnord have a shared purpose: Create a better tomorrow by energy-efficiently converting power into motion. We are a leading, global manufacturer of airflow, motion control, power transmission, and power generation solutions used in commercial, industrial and residential settings.
You may not know it, but Regal Rexnord impacts your life every day. Our products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyor systems that keep e-commerce flowing. Regal Rexnord is comprised of four operating segments: Motion Control Solutions, Climate Solutions, Commercial Systems and Industrial Systems. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales, and service facilities worldwide.
