The Field Service Supervisor is responsible for leading and managing the internal service technicians, who deploy to customer sites to perform maintenance and emergency repairs on cryogenic fuel systems to include liquefied natural gas (LNG) and liquid hydrogen (LH2). The ideal candidate is well organized, able to maintain maintenance schedules, possesses sound administrative skills and solid technical knowledge, and above all, Customer Service driven. The candidate is also responsible for training staff personnel to ensure Nikkiso’s customers receive top quality service and repair.
Annual Salary - $77,070 - $138,765
The ideal candidate responsibilities include but are not limited to the following:
- Managing daily workload of the service department personnel.
- Work closely with service personnel to ensure maintenance is performed on-time and according to the maintenance schedule.
- Create maintenance schedule for the calendar year and publish it to the customers prior to the end of November each year.
- Work closely with finance department to ensure customer billing is submitted on-time and follow up with customers to ensure payments are made within contractual requirements.
- Ensure maintenance department is staffed appropriately to handle the maintenance contracts.
- Ensure the maintenance department is trained appropriately to provide the best quality of service to Nikkiso customers.
- Provides technical support to maintenance personnel while in the field supporting routine maintenance and after-hours emergency repairs.
- Obtaining customer feedback on technician performance and developing an action plan to resolve identified deficiencies.
- Write proposals and prices requested work from customers requesting out of scope work.
- Grow the maintenance department through bidding maintenance contracts for new customers.
- Fosters a culture of safety first and trains technicians in cryogenic hazards, high pressure systems, lock-out/tag-out, and proper de-energizing of electrical and pressurized systems.
Supervisory Responsibility
This position has direct supervisory responsibilities and will be overseeing all employees within the Field Service Department.
The ideal candidate must possess the following:
- Strong leadership skills
- Outstanding organizational skills
- Have worked with cryogenic systems for a minimum of 3-years
- High School Diploma or GED
- Work well with others and foster teamwork
- Proven outstanding customer service
