Job Type
Full-time
Description
We are seeking a technically strong, customer-focused Field Service Manager to lead field service operations for semiconductor manufacturing equipment, with accountability for safety, equipment uptime, customer satisfaction, team performance, and service cost. Partner with customers and cross-functional teams to deliver installations, maintenance, upgrades, and rapid resolution of technical issues in high-availability cleanroom environments. This is a player/coach role that needs an agile service manager who can provide support to the customer and manage the global team of service managers.
This is a remote position based in Dallas, with extensive travel domestically and 2 weeks internationally.
Key Responsibilities
- Lead, schedule, coach, and develop field service engineers and technicians.
- Direct equipment installations, preventive and corrective maintenance, upgrades, and escalations.
- Ensure compliance with safety requirements, cleanroom protocols, and customer site procedures.
- Improve uptime, response time, repair time, first-time-fix performance, and preventive maintenance completion.
- Serve as the primary customer escalation contact and communicate recovery plans and service performance.
- Coordinate troubleshooting and root-cause corrective actions with engineering, quality, operations, and sales.
- Manage staffing, training, tools, spare parts, travel, overtime, budgets, and service documentation.
Requirements
- Associate's or Bachelor's degree in technical discipline or equivalent military or industry experience.
- 3+ years in field service, equipment engineering, maintenance, or technical operations.
- ATE experience required
- Experience with semiconductor backend manufacturing or related capital equipment, such as manipulators, docking, and interface products.
- Strong troubleshooting, root-cause analysis, planning, coaching, customer communication, and escalation-management skills.
- Ability to read technical drawings and procedures, travel as needed, and support after-hours escalations.
Preferred Qualifications
- Experience managing multi-site service teams in 24/7 manufacturing environments.
- Knowledge of Lean, Six Sigma, reliability methods, service contracts, and semiconductor cleanroom standards.
Work Conditions
Work is performed in office, customer-sites, and cleanroom environments and may require personal protective equipment, physical activity, travel, and on-call support. Travel costs are covered by the company however you are required to book your own travel according to company guidelines.
What we can offer you: We offer 401K Retirement plan with company match, Health/Medical Dental and Vision Insurance at ~20% cost share, Disability insurance, Employee assistance program, Flexible spending account, Health savings account, Life insurance, Paid time off, Paid holidays, Referral bonus program, Employee Stock Purchase Plan (15% discount on company stock), Tuition reimbursement & more.
Target total compensation: $75,000 - $100,000 annually. Compensation will be commensurate with experience and performance
Salary Description
$75,000 - $100,000 annual
