Bachelor's degree in a relevant field or equivalent experience required
7 years of related experience with management of two or more full-time employees
Service management experience in the technology industry
Hands-on field technical experience with digital and electromechanical technology
Strong communication skills with a focus on team development
Excellent time management skills
Responsibilities
Oversee a team servicing specific business system products and services
Select, hire, train, and develop technical representatives
Address and resolve customer issues promptly for total satisfaction
Manage warehousing processes related to merchandise and inventory
Educate the team on new technology in an evolving industry
Benefits
Transportation allowance
Full-time on-site work environment
Full Job Description
About the Role
Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot?
Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based solutions to keep our innovative customers moving forward.
Your Impact
We're looking for a true go-getter to oversee: - A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software. - Selecting, hiring, training, and developing current and new technical representatives. - Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction. - The warehousing process as it relates to merchandise and inventory. - The development and education of the team as it relates to new technology in an evolving industry.
About You: The Skills & Expertise You Bring
Do you meet these requirements? - Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees. - Service management experience in the technology industry. - Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. - Strong communication skills including the desire to develop and lead a team. - Possess excellent time management skills. We are providing the anticipated base salary range for this role: $70,310-$92,520 annually. This role is also eligible for a transportation allowance.
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM19 #LI-FL1
About Canon
Canon Inc. is a Japanese multinational corporation that specializes in the manufacture of imaging and optical products, including cameras, camcorders, photocopiers, steppers, computer printers, and medical equipment. The company was founded in 1937 by Takeshi Mitarai, Goro Yoshida, Saburo Uchida, and Takeo Maeda. Canon is headquartered in Tokyo, Japan and has operations in Japan, the Americas, Europe, Asia, and Oceania. The company is known for its EOS line of digital single-lens reflex cameras, its PIXMA line of inkjet printers, and its imageRUNNER ADVANCE line of multifunction printers.
