Job Description
Job Title: Field Service Expansion Manager
Department: Expansion & Greenfield Operations Reports To: VP Greenfield Opportunities / Greenfield Program Manager FLSA Status: Salaried, Exempt, Full-Time
Location: Remote Work Available
JOB SUMMARY
The Field Service Expansion Manager will play a key role in Group CBS's Greenfield growth strategy by leading, and developing new regional field service operations in markets where Group CBS currently does not have a footprint. This role combines technical leadership with business development responsibilities.
The successful candidate will leverage existing customer relationships and a personal book of business to establish and expand operations. They will be responsible for generating sales, executing projects from cradle to grave, and building a sustainable customer base. Acting as both technical lead and business developer, the Expansion Manager will ensure profitable growth, operational excellence, and high levels of customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Greenfield Development
o Establish and grow new service territories where Group CBS does not have a current presence.
o Leverage existing customer relationships and personal book of business to seed and expand operations.
• Sales & Business Development
o Identify, develop, and close sales opportunities with both existing and new customers.
o Develop and implement regional sales strategies that align with company goals.
o Build strong, long-term relationships with key accounts by understanding their needs, strategies, and decision-making processes.
o Represent the company at trade shows, conferences, and industry events to expand market presence.
• Project & Service Execution
o Oversee execution of projects from quotation through completion, including scope development, scheduling, resource allocation, and customer communication.
o Serve as technical lead for field service projects, providing expertise and
guidance to technicians.
o Ensure timely delivery, quality workmanship, and adherence to safety and compliance standards.
• Leadership & Team Building
o Recruit, train, and lead local field service teams as regional operations grow.
o Mentor and coach technicians to deliver exceptional customer service and technical performance.
o Promote a culture of safety, quality, and continuous improvement.
• Financial & Operational Oversight
o Work with supervisor development of budgets, forecasts, and performance targets for the region.
o Monitor key performance indicators (KPIs) including but not limited to sales growth, project profitability, and customer satisfaction.
METRICS
• Regional sales growth and profitability
• Successful establishment of new Greenfield operations
• Customer retention and satisfaction ratings
• On-time, on-budget project execution
• Technician recruitment, retention, and performance
SUPERVISORY RESPONSIBILITIES
• Directly responsible for leading and developing new regional teams as operations expand.
QUALIFICATIONS
• Proven track record of successfully establishing or expanding regional service operations.
• Demonstrated ability to bring an existing book of business and grow new customer relationships.
• Strong technical knowledge of power systems, electrical testing, or related services.
• Sales and business development skills with ability to identify and close opportunities.
• Strong organizational and project management skills; ability to manage projects from cradle to grave.
• Excellent oral and written communication skills with strong customer service orientation.
• Proficiency with Microsoft Office Suite; Salesforce and Oracle Netsuite experience preferred.
EDUCATION & EXPERIENCE
• Bachelor's degree in Engineering, Business, or a related field preferred.
• Minimum 5 years of combined experience in field service management, business development, or technical sales.
• Previous supervisory or leadership experience strongly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
• NETA
• NICET
• PEARL
