5-7 years of experience in field service engineering or related roles
Strong technical problem-solving skills for complex equipment
Ability to perform system diagnostics and repairs on-site
Experience with customer training on operational and maintenance aspects
Familiarity with hardware/software systems and networking principles
Authorization to work in the country without sponsorship required
Responsibilities
Perform on-site installations and troubleshooting for radiotherapy systems
Conduct system diagnostics, servicing, and repairs to ensure quality
Train customers on operation and maintenance of technology
Act as the primary liaison between clients and Accuray for project-related matters
Interpret and address customer needs for effective issue resolution
Oversee installation schedules and ensure timely service delivery
Benefits
Competitive benefits package
Flexible work options
Relocation assistance may be available for qualified candidates
Supportive and inclusive work environment
Opportunities for professional growth and development
Full Job Description
Job Description
Field Service Engineer Talent Community - General Interest
Are you motivated by the opportunity to support life-saving cancer treatment technology in the field, ensuring patients can receive uninterrupted care? Accuray is always on the lookout for passionate, customer-focused Field Service Engineers to join our team. We invite you to apply through this General Interest Pipeline-even if there are currently no open roles in your area at this time.
Please note: Field Service Engineer positions require living within a specific radius of the assigned territory. Candidates open to relocation are highly encouraged to apply to this pipeline listing, as relocation assistance may be available for qualified applicants.
About The Role and What we Look For
The Field Service Engineer (FSE) delivers exceptional customer support by performing on-site installations and managing all aspects of system diagnostics, troubleshooting, servicing, and repairs for complex equipment and systems. The FSE ensures operational quality by inspecting and approving system performance.
This role also trains customers on system operation and maintenance while acting as the primary liaison between the company and the customer for both technical and administrative matters related to assigned projects.
The FSE interprets customer needs and determines whether issue resolution should involve sales personnel, customer support representatives, or engineers. Responsibilities may encompass all facets of field support, including but not limited to system hardware and software, PCs, and networking/wireless networking.
To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
About Accuray
Accuray is a radiation oncology company that develops, manufactures and sells precise, innovative treatment solutions that set the standard of care with the aim of helping patients live longer, better lives. The company's leading-edge technologies deliver the full range of radiation therapy and radiosurgery treatments. Accuray's products for precision radiotherapy include the CyberKnife® and TomoTherapy® platforms, as well as the Radixact® Treatment Delivery System. Accuray is dedicated to continuing innovation in patient care and developing treatments that offer the best possible quality of life for people facing cancer.
