As a Field Service Engineer, you will support customers through on-site installation, implementation, preventive maintenance, and repair of Agilent Spectroscopy systems.
You will work across a variety of laboratory environments, applying strong technical expertise, problem-solving skills, and a customer-first mindset.
You will support integrated solutions, including hardware, software, operating systems, and networking components, while continuously developing technical depth across Agilent's Spectroscopy portfolio.
Key Responsibilities
- Install, configure, and optimize Agilent Spectroscopy hardware, software, and networked systems at customer sites
- Diagnose and resolve product performance and availability issues at the system and solution level
- Perform preventive maintenance, repairs, upgrades, and system optimizations
- Proactively identify potential equipment issues to prevent unplanned downtime
- Advise customers on preventive maintenance schedules and configuration best practices
- Deliver fully integrated solutions, including peripherals, operating systems, and application software
- Build strong customer relationships through clear communication and high-quality service delivery
- Train customers and, as needed, other field engineers on Agilent Spectroscopy solutions
Territory Coverage- The ideal candidate will live in or near Lansing, MI, or West Michigan (Kalamazoo or Grand Rapids). Note: No relocation is offered for this position at this time.
- The position requires an active driver's license.
- Company Vehicle Program: This territory offers either vehicle mileage reimbursement or a company car.
- Territory: MI, covering IL, WI, KY, IN as needed.
- Travel may involve spending up to 75% of the time on the road visiting customer locations.
Job Requirement: Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. This position requires your consent to participate in customer-requested screening.
Qualifications- Bachelor's, Master's, or equivalent university-level degree in Chemistry, Analytical Chemistry, Physics, Engineering, Biochemistry, or a related scientific discipline (or equivalent combination of education and experience).
- 1-2+ years of industry experience working with spectroscopy instrumentation is highly preferred.
- Experience supporting Agilent Spectroscopy systems.
- Highly preferred: hands-on experience with ICP-OES, ICP-MS, and/or UV-Vis spectroscopy.
- Strong problem-solving skills with a systems-focused approach.
- Excellent verbal and written communication skills.
- Proven ability to build and maintain strong customer relationships.
- Ability to travel 50% or more, based on the territory at the time.
- Valid driver's license required
Additional DetailsThis job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 28, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Travel Required: 75% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
