Your Role:You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
- Install and optimize hardware/software/network products and configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
Qualifications- Bachelors or master's degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
- 2+ years of experience in a similar position or experience as an end user
- Candidate with HPLC and GC experience is highly desirable.
- Experience troubleshooting and problem solving.
- Experience with the Agilent solutions is desired but not essential.
- Verbal and written communication is clear, respectful and timely
- You enjoy traveling (50%) and visiting customers, essentially a road warrior.
Additional DetailsThis job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 22, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Travel Required: 50% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
