Work Schedule
Rotational days/weekends
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
DESCRIPTION:
We are seeking an experienced Field Service Engineer to join our BioProduction Service and Support team at Thermo Fisher Scientific. This is a full-time, primarily on-site role based in Elwood, Kansas, supporting advanced Single-Use Technology (SUT) bioreactor systems integrated with automation platforms within a GMP-regulated manufacturing environment.
This position is responsible to ensure contractual obligations governed by site specific levels of service as defined by customer. The role requires deep technical expertise, rapid response capability, and close daily collaboration with customer operations.
KEY RESPONSIBILITIES:
- Serve as the dedicated on-site Thermo Fisher technical expert at the customer’s manufacturing facility in Elwood, Kansas
- Ensure full compliance with site specific requirements, including defined response times, uptime targets, and service deliverables
- Provide advanced troubleshooting, maintenance, and repair of Thermo Fisher single-use bioreactor systems and associated automation
- Support installation, commissioning, and qualification activities
- Perform real-time issue resolution to minimize downtime in a mission-critical GMP production environment
- Lead and support deviation investigations, root cause analysis, and corrective/preventive actions (CAPA)
- Collaborate closely with customer engineering, manufacturing, quality, field application science, and validation teams
- Act as a technical advisor to optimize system performance and process reliability
- Provide hands-on technical training and guidance to customer personnel as needed
- Interface with internal Thermo Fisher teams (Service, Engineering, Product Support) to escalate and resolve complex issues
- Maintain accurate documentation and service records in compliance with GMP and internal systems (e.g., Salesforce Service Cloud)
- Proactively identify opportunities to improve system performance, service delivery, and customer satisfaction
The role is a full-time, on-site position based in Elwood, Kansas, dedicated to supporting a key customer under a long-term Service Level Agreement (SLA). It requires immediate response availability to meet contractual service levels and is performed within a GMP-regulated biologics manufacturing environment. While the position is focused on a single customer site, there may be occasional, limited travel up to 25% across the AMER region to participate in training or engage in internal collaboration activities.
REQUIREMENTS:
- Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent Advanced Degree plus 5 years of experience
- Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector
- DeltaV or similar DCS experience is preferred
- Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level
- Knowledge of Bioprocessing and Application Science is a plus
- Excellent customer service skills and professional demeanor
- Strong verbal and written communication abilities
- Demonstrated problem-solving capabilities and analytical thinking
- Proficiency with Windows operating systems, MS Office, and service management software
- Ability to read and interpret technical diagrams, schematics, and documentation
- Valid driver's license is required
- Physical ability to lift up to 50 lbs and stand for extended periods
- Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products
- Availability to work flexible hours and respond to emergency service calls
- Must be able to obtain necessary credentials to access customer facilities
- Strong organizational skills and ability to manage time effectively
- Collaborative mindset with the ability to work independently in the field
- Willingness to support the full AMER region as the role develops
- Self-sufficient; comfortable working independently; logical approach in setting work priorities
