Job DescriptionAs a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Agilent GC and GC/MS solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Train other field engineers and customers in the solutions
Successful candidate MUST live in Florida . Territory covers Florida, Georgia, Alabama, Tennessee, MississippiQualifications- A post-secondary degree within the science or Engineering field - e.g. chemistry, analytical chemistry biochemistry, biotechnology
- 2+ years of experience in laboratory environment working with analytical instrumentation
- Experience with troubleshooting and problem solving is essential
- Experience with the Agilent GC or GCMS is preferred but not essential
- Verbal and written communication is clear, respectful and timely
- Must enjoy travel and providing customer service
- Travel expectation is 70%
Additional DetailsThis job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 28, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Travel Required: 75% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
