Responsibilities• Provide on-site installation, setup, calibration support, maintenance, troubleshooting, and repair services for network test systems and related equipment.
• Perform high-speed interface and network testing, including PRBS testing, bit error rate (BER) measurements, signal integrity verification, and link-performance validation.
• Use test instruments such as Keysight BERTs and Network Analyzers to conduct measurements, collect diagnostic data, and analyze test results.
• Troubleshoot hardware, cable, connector, PCBA, subsystem, and system-level issues to ensure stable equipment operation.
• Support basic PCBA-level debugging, including visual inspection, power-rail checks, connectivity checks, and interface verification.
• Configure, operate, and troubleshoot Linux-based test environments and systems.
• Conduct system verification, acceptance testing, and performance checks in accordance with established procedures and quality standards.
• Perform root cause analysis and coordinate with engineering teams to resolve technical issues.
• Manage technical escalations by documenting symptoms, test conditions, logs, measurement results, and corrective actions.
• Maintain accurate service records, technical reports, and customer support documentation.
• Ensure compliance with applicable safety, quality, and operational requirements.
• Contribute to continuous improvements in test efficiency, equipment reliability, and customer satisfaction.
Qualifications• 8+ years relevant technical support / network test engineering experience.
• Understand Layer1~Layer3 network protocols and hardware related knowledge
• Bachelor's degree or above in electrical engineering, Electronics Engineering, Computer Engineering, Communications Engineering, or a related technical field.
• Experience in field service, hardware validation, network testing, high-speed digital testing, or technical customer support.
• Familiarity with network testing concepts and methodologies, including PRBS testing, BER measurement, link validation, and signal integrity testing.
• Experience using Keysight test equipment, especially Bit Error Rate Testers (BERTs) and Network Analyzers, is preferred.
• Basic understanding of PCBA hardware, including power, clocks, interfaces, connectors, and common hardware-debugging methods.
• Familiarity with Linux systems, including basic command-line operation, log collection, network configuration, and troubleshooting.
• Ability to troubleshoot hardware and system issues independently and perform structured root cause analysis.
• Strong communication skills in English and Spanish, with the ability to support customers professionally.
• Willingness and ability to travel and work at customer sites as required.
The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.
California pay range: MIN $ 99,620.00- MAX $166,030.00
Note: For other locations, pay ranges will vary by region
This role is eligible for Keysight Results Bonus Program
US Employees may be eligible for the following benefits:
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
- Restricted Stock Units
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