BS in Electrical, Electronic, or Computer Engineering
10 years of relevant experience
Strong communication and interpersonal skills
Proficient in documentation and relationship management
High attention to detail and accuracy
Knowledge of SiC and semiconductor preferred
Familiarity with Data Centers framework and architecture
Responsibilities
Clarify and resolve customer quality concerns with ST teams
Conduct regular customer visits to discuss quality topics
Collaborate with manufacturing to meet customer quality needs
Monitor customer commitments with relevant performance metrics
Consolidate information from customers and relay it internally
Escalate potential critical issues to management
Monitor ST's quality performance using standard indicators
Share customer evaluations and drive corrective actions
Work alongside Sales and Customer Service for cohesive operations
Ensure effective communication with various internal functions
Benefits
Comprehensive health and wellness programs
Professional development opportunities
Flexible work arrangements
Employee stock purchase plan
Retirement savings options
Full Job Description
We have an opportunity for talented individuals to join our Quality team at our Santa Clara (San Francisco Bay Area) CA office as a Field Quality Engineer who is passionate about ensuring the highest levels of quality in our products and services.
Responsibilities:
Clarifying with the customer any problems identified and resolving any quality concerns while collaborating with the relevant ST teams or divisions. Identifying any quality concern and escalating the issues as needed.
Visiting the customer regularly to discuss quality topics, enhance the relationship and follow up on open quality issues.
Working with ST division and manufacturing product quality and relaying any elements necessary to meet customer needs.
Monitoring and promoting commitments made to the customer (Cycle time analysis, request response time, PPM, etc.).
Gathering, consolidating and exploiting information coming from and going to the customer, and routing it to the relevant internal source (Division, Service Quality, etc.).
Escalating to manager any matters that can lead to a critical situation with the customer.
Monitoring the quality performance of ST at the customer's, based on standard indicators (PPM, KPIs, etc.).
Sharing the customer's evaluation of ST with the appropriate division (i.e.: Scorecards) and requesting that corrective actions are put in place where necessary.
Working in conjunction with Sales, Customer Service and Technical Marketing who deal with the same customer(s).
Ensuring good communication/collaboration with the Product Quality Group/Logistics/Central functions/manufacturing sites.
Profile:
BS Electrical Engineering, Electronic Engineering, or Computer Engineering.
10 years of relevant experience.
Effectively interacts with others, establishing open, candid and trusting relationships.
Strong documentation, communication and interpersonal relationship skills.
Excellent negotiating and relationship management skills.
High attention to detail and accuracy.
SiC knowledge is preferred.
Semiconductor knowledge is preferred.
Basic Knowledge of Data Centers framework and architecture.
At STMicroelectronics, base salary is one part of our total compensation package and is determined within a range depending on your skills, qualifications, experience, and location.
The base annual salary range for this role is between $ 151,200 to 189,000 USD.
About STMicroelectronics
STMicroelectronics is a multinational electronics and semiconductor manufacturer headquartered in Geneva, Switzerland. It is one of the world's largest semiconductor companies and a leading manufacturer of microcontrollers, sensors, power management ICs, and other electronic components. The company was formed in 1987 by the merger of SGS Microelettronica of Italy and Thomson Semiconducteurs of France. STMicroelectronics has a global presence with operations in over 35 countries and approximately 46,477 employees worldwide. The company's products are used in a wide range of applications, including automotive, industrial, consumer electronics, and telecommunications.
