Customer Quality Engineer

Job Summary

This is an Engineer level position to join a mature yet dynamic high-tech company with cutting-edge AI enablement Semiconductor technologies. The key responsibilities are to support US Customers on all QA requests and issues resolution with the ultimate goal of helping customer retention and satisfaction. This includes both pre-sales and post-sales support, and requires strong technical and communication skills for collaborative problem solving, across QA / FA / Reliability functions as well as other Engineering, Manufacturing, and Business/Sales functions.

Major Responsibilities

• Team up with other QA, FAE, FA etc. to Analyze, resolve or escalate customer quality requirements, inquires/questions or issues, as the front-line interface for both pre-sale and post-sale supports.

• Engage in cross-functional teams to resolve Quality Issues with proactive, and hands-on approach for effective closure.

• Review, refine FA and co-develop customer-facing presentations and 8D reports to manage customer-facing communications for efficient issues resolution.

• Contribute to investigations in quality issues, implementing effective corrective actions through hands-on problem-solving.

• Execute strategies for continuous improvement by conducting root cause analyses and collaborating closely with the team on process enhancements.

• Support product introductions (NPI) and process improvements by actively participating in problem-solving sessions.

• Support customer-audits in both US and our Asia locations as the customer-facing contact for MPS and our sub-cons.

• Contribute to continuous improvements in quality management systems (ISO, VDA 6.3, IATF-16949).

Basic Qualifications

• Bsc EE or closely related Engineering required

• 2-5 years in Semiconductor IC Engineering and Quality functions, with customer-facing experiences is much preferred.

• Hands on skills in Quality tools and methodologies, statistics and structured problem-solving techniques.

• Experience in at least two of the following areas: Customer Quality Engineering, Quality Management Systems, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering and Production Quality Control.

• Understanding of Semiconductor manufacturing process, key aspects of IC tests, and how ATE test correlates with device behavior and quality

• Working knowledge of IC silicon/package, Reliability and FA process and testing tools and reporting.

• Good communications skills.

Location

• San Jose, CA

MPS offers a comprehensive benefits package. We provide health care coverage, dental and vision, and life and disability protection. Employees in sales positions may be eligible for our sales incentive bonuses. Employees in certain positions may be eligible for stock compensation. For more information on MPS benefits please view our company website at.

Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The base salary range for this position in California is $120,000 - $150,000.