Position Title: Field IT Engineer
Position Type: Regular - Full-Time
Grade: Grade 05
Requisition ID: 42856
About the role . Reporting to the Regional IT Services Manager, this role serves as the primary onsite face of Digital Technology, delivering high-quality support across plant and office environments. The position owns end-to-end Plant IT and OT services, partnering with local and global teams to ensure reliable operations while driving automation, AI, and digital adoption to improve productivity and decision-making. .
What you'll be doing. - Provide end-to-end Plant IT and OT support, ensuring high availability of plant systems and operations.
- Support and enable plant automation systems in collaboration with operations and engineering teams.
- Drive AI, data science, and digital use cases at the plant to improve efficiency and decision making.
- Deliver end user IT support, including desktops, laptops, peripherals, and local applications.
- Manage meeting room and collaboration technology to ensure seamless onsite and hybrid meetings.
- Support barcode and shop floor hardware including handheld scanners, printers, and VMUs.
- Oversee site server administration, including monitoring, maintenance, and troubleshooting.
- Manage physical security systems and coordinate with security and facilities teams.
- Execute the Evergreen program covering PC, network, and server refresh cycles.
- Maintain accurate IT asset records using HAM Pro and drive digital technology adoption, including user training and change communication at the plant.
- Ensuring that local IT infrastructure is physically secure, reliable, operational and meets current global IT standards, exceptions to be reported to the local Regional IT Services Manager.
- Acts as a conduit between IT and the local business and is often required to communicate complex IT systems and issues to senior business leaders in an understandable and professional manner.
- Monitor and manage local backups, data restoration, mobile device administration, and IT procurement activities.
- Perform software testing and deployments, providing feedback to Global IT teams to improve operational efficiency and user adoption.
What you'll need to be successful. - Bachelor's degree in information technology, Engineering, Data Science/AI or Automation.
- Must be a champion of AI & Automation driving use cases.
- Hands-on experience designing, integrating, and operationalizing Large Language Models (LLMs) and Small Language Models (SLMs), including models and platforms such as OpenAI, Anthropic Claude, and similar, with a strong understanding of model selection, fine-tuning, prompt engineering, APIs, security, and enterprise-scale deployment within IT and data platforms.
- Proven experience in data and tag analysis within manufacturing environments, leveraging AI/ML techniques to analyze OT/IT data (e.g., sensor data, historian tags, MES data), extract actionable insights, improve process efficiency and quality, and support use cases such as predictive analytics, anomaly detection, and AI-assisted operations.
- At least 5 years of Industry experience, preferably supporting plant IT and OT environments.
- Experience working in a global IT support environment and collaborating with global teams.
About the team. - Key internal relationships: business Clients, Network Services Team, IT Application Support, IT Architects, ITSM Manager, IT Security, IT Operations (internal and external).
- Key external relationships: External vendors, partners and service providers.
Compensation Package : $81,600.00 - $108,900.00 . USD annually + Bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.
Benefits: At McCain, we're on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit detail available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
Job Family: Information Technology
Location(s): US - United States of America : Nebraska : Grand Island
Company: McCain Foods USA, Inc.
