ResponsibilitiesPosition Responsibilities:
- Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support
- Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues
- Support site projects, facility upgrades, automation initiatives, and technology deployments
- Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement
- Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution
- Document support activities, identify recurring issues, and contribute to continuous improvement efforts
- Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
- Other projects or duties as assigned
Qualifications
Required Education and Experience:
- Bachelor's Degree in Information Systems, Computer Science, or a related discipline with 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience
- Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS platforms
- Knowledge of networking fundamentals, including LAN/WAN and wireless technologies
Preferred Education and Experience:
- Bachelor's Degree
- Experience supporting manufacturing, distribution, beverage, or consumer packaged goods (CPG) operations
- Experience with warehouse technologies, endpoint management, mobile device management, and workplace technology solutions
- Experience with ServiceNow or similar IT service management (ITSM) platforms
- Experience supporting technology deployments, project implementations, and operational technology initiativesRelevant certifications such as ITIL, Cisco, CompTIA, Microsoft, or Apple
BenefitsAt the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
