Bachelor's degree in Engineering (Civil, Structural, Mechanical, Electrical, or related discipline) required
Minimum 5 years of experience in engineering or a related technical field
At least 4 years with Hilti, including 2 years in roles such as Field Engineer or Fire Protection Specialist
Proven mentoring and coaching capabilities
Strong communication and interpersonal skills
Ability to analyze data to create and implement strategies
Good presentation and delegation skills
Proficiency in basic computer applications (CRM, CPM, Excel, Word, Outlook, PowerPoint)
Strong multitasking and creativity skills
Excellent problem-solving and decision-making abilities
Responsibilities
Coordinate technical activities of Field Engineers according to company strategies
Develop and implement market/product-specific programs to enhance sales
Establish a loyalty program for major Hilti customers
Hire, develop, and evaluate Technical Service personnel for competence and effectiveness
Increase productivity of Technical Service personnel through effective guidance and coordination
Liaise with corporate departments to provide timely and useful technical information
Plan and conduct regular meetings to build competence within the Technical Service team
Benefits
Opportunity to influence impactful changes within the industry
Supportive family-owned company culture
Access to a dynamic team and a collaborative environment
Potential for significant career development and personal growth
Involvement in strategic initiatives that resonate throughout the organization
Full Job Description
This position is accountable for the development of strategy, programs and personnel for Technical Service in support of overall strategic sales goals. This includes development and maintenance of training programs and presentation materials, as well as implementation of a strategic direction in concert with Lead 2030 strategy. Responsible for driving activities of the field Technical Service team and influencing Sales Management to ensure sustainable and profitable growth of Hilti Fastening & Protection specified products.
What You'll do
Coordinate the technical activities of Field Engineers in accordance with Lead 2030 strategies and business objectives established for the Market Organization and the company.Develop and implement specific market and/or product-oriented programs and strategies within their market to enhance sales, meet strategic objectives, and provide more value to Hilti customers.
Establish an effective program (TMP) to maintain close contact with major, targeted Hilti customers (Specifiers, EPC's and Contractors) for the purpose of developing specifier and buyer loyalty to Hilti products and services. This includes a system to identify and concentrate on high potential buying and non-buying accounts and to track progress using SFDC.
Hire, develop and evaluate (My Contribution) and present (My Development) Technical Service personnel to ensure a high level of competence in providing technical support for the sales organization. These include, but are not limited to: Recruiting, training, developing, evaluating, and terminating people Strategizing, planning and implementing the HNA Technical Service teams' innovative future. Applying learned activities, implementing regional strategies, and acting..."getting things done
Time Management - Increase the productivity of Technical Service personnel by guiding and coordinating the field activities (owning their own database and working together with AM on job site visits, key customer visits and Strategic Business support, etc.) and marketing activities (seminars, trade shows, inspection seminars, regional meetings, etc.) which drive our business.
Work with Corporate Product Business Units and Technical Services Department to ensure Field Engineers, Fire Protection Specialists and Project Managers are provided with timely, accurate and useful technical information and training in support of their assignments and market needs.
Serve as point of contact for all Field Engineer, Fire Protection and Project Manager software needs, including SFDC.
Plan and conduct regular meetings/seminars which are effective in building the competence of the Technical Service team in conjunction with local sales teams.
Provide feedback as needed to product and technical departments on customer/market needs as they relate to products, software or other programs.
Assist in the annual development of Technical Service objectives including KSO and bonus plans.
Provide support for specific projects or programs as directed by the MO Director, Technical Service.
Understand Codes, Regulations and Technical Criteria pertinent to local markets, and be able to communicate related issues and opportunities with Sales Management.
Other duties as assigned.
What You'll Bring
Bachelor's degree in Engineering (Civil, Structural, Mechanical, Electrical, or related discipline) required
5years minimum experience in engineering or related technical field.
4 years minimum experience with Hilti, with at least 2 years as a Field Engineer, Fire Protection Specialist, Measuring Specialist or Division Project Manager with Hilti
Ability to be a superior mentor for coaching/training
Excellent communication & interpersonal skills
Ability to gather appropriate information and analyze it to develop & implement effective strategies
Good presentation skills
Ability to delegate duties & empower others
Knowledge of basic computer applications (i.e. CRM, CPM, Excel, Word, Outlook and Power Point)
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
About Hilti, Inc
Hilti is a multinational company that develops, manufactures, and markets products for the construction, building maintenance, and mining industries. The company offers a wide range of products, including power tools, fastening systems, and software solutions. Hilti operates in more than 120 countries and has over 29,000 employees worldwide. The company was founded in 1941 in Liechtenstein and is now headquartered in Tulsa, Oklahoma. Hilti is known for its innovative products and services, and has won numerous awards for its commitment to sustainability and social responsibility.
