Strong problem-solving, multi-tasking, and communication skills
Expectation to complete FE Exam within 6 months of employment for engineering graduates
Must be a proactive 'go-getter'
Willingness to travel for training
Responsibilities
Spend 50% to 75% of time in the field on job sites
Support installations and equipment startups to ensure quality outcomes
Handle complex troubleshooting issues in the field
Coordinate with CaptiveAire team, contractors, engineers, and installers for customer service
Review and analyze data from installed equipment for product improvements
Utilize mechanical building design knowledge to suggest operational improvements
Conduct 3rd party training for outside contractors on CaptiveAire products
Provide reports on customer feedback and product quality to the Regional Manager
Benefits
Medical, dental, and vision insurance
Disability and life insurance based on medical insurance election
401k with employer match
Paid holidays
Paid time off (PTO) based on tenure
Flexible spending account (FSA)
Tuition reimbursement, including for Professional Engineering (PE) License
Relocation assistance
Full Job Description
Position Summary:
The Field Engineer will serve as engineering support for our sales team assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Bala Cynwd, PA. The position will include both field and office work.
Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc.
A Day in the Life:
This position will encompass a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.
Typical tasks include:
Estimated 50% to 75% of time spent in the field on job sites
Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
Handling complex troubleshooting issues
Customer service and coordination with all parties - CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
Primary Job Responsibilities:
A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
Maintain expert level knowledge of all CaptiveAire products
Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
On site for construction trade coordination meetings and startups to ensure a good outcome
Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
Perform 3rd party training for outside contractors on CaptiveAire products
Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues
Required skills:
0-5 yrs experience
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
Hands on, technical internship/co-op experience is preferred
