Job Type
Full-time
Description
***THIS IS A REMOTE POSITION WITH TRAVEL, San Jose, CA ***Position Description: Customer Service TechnicianLayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.
Requirements
PRIMARY DUTIES:This position includes the following primary duties:- Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
- Static transfer switches
- Power distribution equipment
- Remote power panels
- Provide customer support while on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response
Experience & Skills:- Service experience with electric power systems - Required.
- Electrical and electronic troubleshooting skills - Required.
- Ability to read diagrams and schematics - Required.
- Familiarity with programming printed circuit boards via PC based programs - Required.
- Safety awareness and electrical PPE knowledge - Required.
- Electronics or electrical training from military service - Preferred.
- Clean driving record - Required.
Education:- Associate degree in electrical field - Preferred.
- Military training in electronics or electrical systems
WORK LOCATION:- Training to be conducted at LayerZero Headquarters in Aurora, Ohio.
- Field service work is performed at customer sites through the US and Canada. Travel is required.
- At times, weekends or possibly holiday work will be required.
What We Offer:- Competitive pay with performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO, 10 paid holidays, and 2 floating holidays
Salary Description
$35-$55 Hourly based on Experience & Skills
