Description du poste
Titre du poste
Field Application & Validation Engineer M/F
Contrat
CDI
Description de la mission
Position Summary
The Field Application & Validation Engineer serves as the primary technical interface between customers and R&D teams. The role focuses on product validation, customer support, deployment of local validation resources, test automation, and investigation of field-reported issues.
Key Responsibilities
- Serve as the primary technical contact for customers during validation, deployment, and issue resolution activities.
- Support product validation activities in customer environments.
- Investigate, document, and track product issues and anomalies.
Support maintenance and evolution of the customer ticketing system.
- Ensure integration between the customer ticketing platform and the company's central ticket management system.
- Coordinate customer incidents and service requests through resolution.
- Communicate technical issues, priorities, and status updates to customers and internal teams.
- Establish and maintain local validation capabilities, including test benches, test equipment, and validation procedures supporting customer deployments and issue reproduction.
- Develop and maintain validation procedures for customer and field use cases.
- Develop and maintain automated validation and regression tests for commonly used customer workflows and product features.
- Support troubleshooting, root cause analysis, and verification of corrective actions.
- Reproduce and analyze customer-reported issues in laboratory environments.
- Collaborate with R&D teams in Dallas, France, and Tunisia to support product quality and customer deployments.
Profil recherché :
- Experience in customer-facing technical roles, technical support, product support, validation, or field engineering.
- Strong experience with ticketing and incident-management systems.
- Experience in industrial and/or embedded systems environments is required.
- Experience with product validation and test execution.
- Familiarity with test automation frameworks and automated validation workflows.
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder-management abilities.
- Well-organized with strong attention to detail.
- Customer-focused and results-oriented mindset.
- Professional English proficiency.
- French language skills are a plus.
Preferred Qualifications
- Experience in the energy, smart metering, telecommunications, IoT, or embedded systems industries.
- Experience working with globally distributed engineering teams.
- Experience with laboratory equipment, test benches, and validation environments.
- Experience supporting field deployments and customer acceptance testing.
- Experience with Robot Framework.
- Experience using AI-assisted tools to accelerate test planning, test case design, and automated test development.
Ce que vous trouverez chez Sagemcom :
Benefits :
• 401(k)
• Health Insurance
• Dental insurance
• Vision insurance
• Paid time off
Localisation du poste
Localisation du poste
Amériques / Caraibe, Etats Unis, Dallas
