Join our Separation Technologies team as a Field Application Specialist and play a key role in helping customers successfully apply, implement and use our separation technologies, including NFF, TFF and UF|DF. Through application expertise, technical consultation and customer-facing product support across the customer lifecycle, you will help customers translate their process requirements into effective application solutions that contribute to better health for more people. This field-based role primarily supports customers within the Greater Boston area.
The ideal candidate will reside within the Greater Boston region.
Grow With Us – Your Responsibilities
- Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
- Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes to increase implementation success rates
- Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
- Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve the technical suitability of proposed solutions
- Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements
What will convince us:
- Bachelor’s degree in Life Sciences, Biotechnology, Engineering or a related field, or equivalent demonstrated professional experience; Master’s degree preferred.
- 3+ years of experience in process development, MSAT or bioprocessing within the biotechnology, biopharmaceutical or CDMO manufacturing environment, or field experience in a similar role.
- 1+ years of hands-on knowledge and experience with TFF, UF/MF/DF, NFF, viral filtration and/or clarification technologies, including process optimization and scaling.
- Demonstrated ability to troubleshoot technical and application-related challenges in customer environments.
- Hands-on technical capability supporting demonstrations, trials, evaluations and customer training.
- Ability to document application findings, trial outcomes and technical recommendations in a clear and structured manner.
- Ability to collaborate effectively with Sales, Product Management, Quality and other cross-functional stakeholders in a matrix environment.
- Strong customer orientation with the ability to understand customer needs and translate them into effective application solutions.
- Strong communication and presentation skills with the ability to communicate technical value to diverse audiences.
- Proficiency with Microsoft Office; experience with Salesforce, Tableau and system control software is a plus.
- Willingness to travel more than 50%, as this position is heavily focused on external customer activities.
- Ability to lift up to 50 lbs.
- Identification with our core values: Sustainability, Openness and Enjoyment.
Salary range is $90,000-$116,530 (depending on qualifications), plus a sales incentive plan, and car allowance.
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
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