Pennsylvania Medicine

Experienced ServiceNow HR Application Analyst

Pennsylvania Medicine$85K — $110K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • H.S. Diploma/GED and 7+ years relevant experience or a Bachelor's degree with 3+ years related experience.
  • 5+ years of experience in Healthcare IT is preferred.
  • Hands-on experience with ServiceNow HR modules is highly desired.
  • Strong understanding of project life cycles in application development.
  • Experience in developing logical data models and using best practices for system maintenance.

Responsibilities

  • Participate in application projects by setting clear goals and completing tasks on time.
  • Manage project plans, monitor tasks, and report changes to the Lead Application Analyst.
  • Develop and implement policies related to system design and enhancements.
  • Analyze workflow and system requirements to design and implement solutions.
  • Create and maintain documentation for application standards and enhancements.
  • Develop and execute comprehensive test plans for application changes.
  • Participate in system upgrades and vendor releases to enhance application performance.

Benefits

  • Remote work available from within the United States.
  • Opportunities for career advancement through project involvement.
  • Work in a collaborative team environment within the healthcare sector.
  • Engage in continuous learning through mentorship and training.
  • Full support for maintaining and enhancing application functionalities.
Full Job Description
  • Entity: Corporate
  • Department: IS-Corporate Applications
  • Location: Remote based out of Philadelphia, PA
  • Hours: 8hr Days
This position is based in Philadelphia but is eligible to be performed remotely from within the United States. For remote work outside PA/NJ/DE/MD, employment will be through a third party.

Summary:

This position will be part of a team implementing the HR ServiceNow modules for HR Case Management across of broad spectrum of HR departments. It will start as project support moving through discovery, requirements documentation, testing, training, and roll out then move into day to day production support. Hands on experience with the ServiceNow HR modules is highly desired.

The Experienced ServiceNow HR Application Analyst is responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include; providing instruction on various technical topics to other team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives. Coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Responsibilities:
  • Participates in an application project by setting clear goals and objectives, and completing tasks in a timely manner Manages project plan, monitors tasks and milestones and reports project changes/status to Lead Application Analyst
  • Works with the Lead Application Analyst to develop new policies and procedures relating to system design, enhancements, change control, and maintenance of the application Participates in new hire application training, mentoring and instruction on internal processes and educates application analysts on various projects including testing, documenting, and configuration within the application
  • Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions
  • Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity
  • Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
  • Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
  • Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives
  • Works with the Lead Application Analyst to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
  • Works independently on complex projects completing within the designated timeframe and under minimal guidance
  • Provides ongoing support and maintenance as assigned

Education or Equivalent Experience:
  • H.S. Diploma/GED (Required)
  • And 7+ years Relevant experience
  • 5+ years Healthcare IT
Or
  • Bachelor of Arts or Science
  • And 3+ years Relevant experience
  • 0-1 years Healthcare IT

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
Learn more about Pennsylvania Medicine

Similar Jobs

More Jobs at Pennsylvania Medicine

More Healthcare Jobs

Find similar Experienced ServiceNow HR Application Analyst jobs: