What you'll need to succeed as an Executive Deskside Support Technician at XPOMinimum qualifications:
- Bachelor's degree or equivalent, related work, or military experience
- 2 years' experience supporting a corporate, networked computer environment
Preferred qualifications:
- Bachelor's degree in Computer Science, Management Information Systems, or related field
- Bachelor's degree in Computer Science, Management Information Systems, or related field
- 2-year or 4-year Degree or vocational training equivalent in CS or MIS.
- 10 years of experience supporting a corporate networked computer environment, including: installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting computers; Providing executive/VIP support
- MCP, MSCE or A+ certifications
- Microsoft Windows OS, Active Directory, O365 and Telephony equipment support experience
- Experience with Microsoft Windows OS, Active Directory, and O365 support.
- Experience supporting Telephony equipment.
- Mac OS experience
About the Executive Deskside Support Technician jobPay, benefits, and more:
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
What you'll do on a typical day:
- Deliver world-class white glove support to all executives, onsite and remote, in a courteous professional manner
- Develop solid relationships and demonstrate expert-level ability to inspire trust and maintain confidentiality to best support and improve executive-level needs to better understand how each individual operates and how to best support and improve their experience
- Advanced Knowledge, Support, and Troubleshooting of AV, presentation, and teleconferencing equipment
- Contributes to the recommendation of new technologies that will be beneficial to the company
- Independently resolves complex, break-fix issues; troubleshoots user problems at the desktop or provides phone support to diagnose remote customer issues
Annual Salary Range: $106,383 to $132,978 Actual compensation may vary due to factors such as experience and skill set. This is an incentive-based position, which may include bonuses, incentive or commission plans.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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