Executive Assistant and Operations Manager

Turner & Townsend is seeking a highly organized, proactive, and business-focused Executive Assistant & Operations Manager to support senior leadership while overseeing key operational, governance, compliance, and administrative functions across the business. This role serves as a trusted partner to leadership, ensuring priorities are effectively managed, business operations run efficiently, and governance, risk, and client care activities are coordinated and tracked. Key Responsibilities: Executive Support • Provide proactive administrative support to senior leadership, including complex calendar management, meeting coordination, and travel planning. • Anticipate priorities, identify potential issues, and take action to ensure effective execution of leadership objectives. • Prepare briefing materials, presentations, reports, and executive communications. • Plan and coordinate leadership, management, governance, and board meetings. • Develop agendas, meeting materials, decision logs, action registers, and follow-up reports. • Coordinate domestic and international travel arrangements and itineraries. • Manage confidential and sensitive business information with discretion and professionalism. • Serve as a key point of contact between leadership and internal and external stakeholders. Operations & Business Management • Coordinate operational activities to support business priorities and strategic objectives. • Establish and maintain operational processes, procedures, and documentation. • Track strategic initiatives, actions, and leadership commitments to ensure timely completion. • Maintain operational records and reporting systems. • Develop and maintain dashboards, trackers, and reporting tools for leadership teams. • Produce regular reports related to operational performance, compliance activities, risk management, governance actions, and client care initiatives. • Coordinate client care and satisfaction tracking activities. • Maintain client action logs and monitor follow-through on commitments and improvement actions. Governance, Compliance & Risk Management • Maintain oversight of action items and accountability tracking across leadership teams. • Support annual planning cycles, business reviews, and strategic planning activities. • Support the implementation and maintenance of compliance programs, internal controls, and business policies. • Maintain risk registers and monitor mitigation actions in partnership with leadership teams. • Assist with audit preparation, policy reviews, governance reporting requirements, and business continuity activities. • Monitor business risks, issues, and escalation items, ensuring appropriate visibility and follow-through. • Ensure adherence to company policies, regulatory requirements, and client governance expectations. • SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Qualifications • Minimum of 5 years' experience supporting senior executives, business leaders, or operational functions. • Demonstrated experience coordinating governance, compliance, risk management, or business operations activities. • Exceptional organizational, communication, stakeholder management, and problem-solving skills. • Ability to manage multiple priorities and work effectively in a fast-paced environment. • Advanced proficiency with Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Success Measures • Effective support of senior leadership and strategic priorities. • Timely execution of leadership actions, governance activities, and business initiatives. • Strong compliance and risk management oversight. • Accurate and timely management reporting. • Effective client care tracking and follow-through. • Stakeholder satisfaction and operational excellence. Additional Information The salary range for this full-time role is $90K-$120K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate's experience and qualifications. *On-site presence and requirements may change depending on our client's needs.