Job Description- Accountable for deploying and executing the ERP change management framework through ADKAR methodology (Awareness, Desire, Knowledge, Ability & Reinforcement) that enables employees, managers, leaders and other stakeholders to engage, adopt and use the ERP Core effectively.
- Proactive communications capability - reaching executives, managers and employees with clear, consistent, audience-specific messaging - is a critical enabler of Awareness and Reinforcement and a key driver of adoption speed, ultimate utilization and proficiency.
- Regions within Scope: COEU, FRANCE, UK&I, BRAZIL & NORAM
- Understand the ERP Program context and expected business benefits from the solution in order to support employees change journey
- Understand the processus changes within the selected functions, to be able to identify who are the persons impacted and be able to set adapted communication and training strategies and plans
- Get buy-in from key stakeholders and manage resistance to change (e.g. employees who are comfortable with current processes and may view the new system as a disruption to their workflows)
- Demonstrate cultural awareness
- Ensure a good synchronization between change management plan and project plan
- Ensure that employees receive the necessary training and support to effectively use the new processes and tools being implemented
- Work in an international environment: support SME from Regions within scope
- Execute Communication strategy and Communication plan at project level following global ERP deployment methodology
- Support execution of Change strategy and Change plan at project level following global ERP deployment methodology
- Handle communications actions and mobilization events at local level
- Develop and maintain effective relationships with key stakeholders to ensure their buy-in and support
- Design, develop and deliver customized training programs (what for who and for when and how) for employees following Program guidelines
- Tracks and reports communication & change management activities to ensure their effectiveness and efficiency
- Ensure the transfer/capitalization of knowledge (including onboarding of the newcomers on the project in the selected countries)
- Change impacts assessment, personas, heat maps, ...
- Stakeholder analysis
- Implementation of Change management plan according to change management strategy
- Communication strategy and plan (what for who and for when and how) including setting up the appropriate communication channels: Targets Awareness and Reinforcement. Includes audience-specific messages, senders, timing, channels and feedback loops.
- Sponsor Plan to target Awareness, Desire and Reinforcement. Enables sponsors to perform the ABCs (Active and visible participation, Build a coalition of support, Communicate directly with employees)
- People Manager Plan to target all ADKAR elements. Equips managers to perform the CLARC roles (Communicator, Liaison, Advocate, Resistance Manager, Coach)
- Support training strategy and plan (what for who and for when and how) to target Knowledge and Ability. For ERP, this must connect process, system, role-based learning and hands-on practice.
- Managing feedback, questions and continuous improvement actions
- Measure, adapt and sustain adoption: Readiness assessment results, ADKAR Assessment scores, Training attendance and proficiency results, Role-based system usage, Process compliance, Manager feedback, Resistance themes, Go-live readiness by business unit or region
Qualifications- Experienced profile with at least 5 years of experience in Communication & Change Management within international scope, preferably in ERP implementation projects
- Strong knowledge of Communications strategy and planning
- Ability to build audience-specific communication plans, Identify preferred senders, Create key messages around purpose, particulars and people impacts, Localize messages for regions and functions, Coordinate executive, manager and project communications through ad-hoc tools
- Knowledge of management methodologies and practices, including change impact assessment and stakeholder engagement strategies
- Excellent written and verbal communication skills in English (French verbal/written language skills is a very strong asset)
- Used to work in global /international projects
- Operational knowledge of one of the 3 functional scopes covered by the ERP project: Food, supply or finance
- Change management certification is a plus
Additional InformationWhat Makes Sodexo Different: Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You
belong in a company that allows you to
act with purpose and
thrive in your own way. In addition, we offer:
- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility & sustainability
- An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo's latest awards here
- And so much more!
