The Epsilon3 Administrator is responsible for managing, configuring, and supporting the organization's use, implementation, and integration of the Epsilon3 platform. This role ensures that Epsilon3 remains a reliable, organized, and effective system for documenting, executing, and maintaining operational procedures, test activities, checklists, and mission or program workflows. The administrator serves as the primary point of contact for Epsilon3 users, partnering with engineering, operations, quality, program management, and IT teams to establish platform standards, support adoption, maintain data integrity, and continuously improve operational processes.
RESPONSIBILITIES- Administer and maintain the organization's Epsilon3 environment, including users, teams, roles, permissions, workspaces, templates, and configuration settings.
- Develop and maintain procedures, checklists, forms, workflows, and other operational content within Epsilon3.
- Establish and enforce standards for naming conventions, document organization, version control, approvals, and content lifecycle management.
- Manage user onboarding, account provisioning, access changes, and offboarding in coordination with IT and functional managers.
- Support role-based access control and ensure users have appropriate access to operational and program information.
- Develop dashboards, reports, or exports that provide visibility into open callouts, anomalies, overdue actions, procedure status, and operational trends.
- Partner with engineering, test, manufacturing, mission operations, quality, safety, and program teams to translate business needs into effective Epsilon3 workflows.
- Provide training, guidance, and day-to-day support to Epsilon3 users.
- Troubleshoot user issues and coordinate with Epsilon3 support or internal technical teams when escalation is required.
- Monitor system usage, data quality, workflow effectiveness, and compliance with established standards.
- Support audits, reviews, and investigations by maintaining accurate records and ensuring appropriate traceability.
- Assist with the migration, cleanup, and organization of legacy procedures and operational data.
- Create and maintain administrative documentation, user guides, training materials, and platform standards.
- Identify opportunities to improve efficiency, usability, reporting, and integration with other organizational systems.
- Participate in Epsilon3 release reviews, testing, and change-management activities.
- Protect sensitive operational, technical, and program information in accordance with company policies and applicable security requirements.
QUALIFICATIONS- Experience administering or supporting a software platform, enterprise application, document-management system, quality system, or operations-management tool. (With ability to learn Epsilon3 with possibly limited resources)
- Demonstrated ability to manage users, permissions, workflows, templates, and structured content.
- Strong organizational skills and attention to detail.
- Experience creating, editing, reviewing, and controlling technical or operational procedures.
- Ability to work effectively with both technical and nontechnical stakeholders.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Ability to learn new software tools quickly and provide clear guidance to end users.
- Strong judgment when handling access controls, sensitive information, and process changes.
PREFERRED SKILLS AND EXPERIENCE- Prior experience administering Epsilon3.
- Experience in aerospace, space systems, defense, manufacturing, launch operations, test operations, or another highly regulated technical environment.
- Familiarity with mission operations, test execution, procedure management, configuration management, or quality-management systems.
- Experience supporting audits, compliance activities, or formal change-control processes.
- Experience with software integrations, APIs, data imports, reporting, or workflow automation.
- Familiarity with Agile, configuration management, systems engineering, or operational readiness processes.
- Experience developing training programs or supporting enterprise software deployments.
COMPENSATION- Base Salary: $95,000 - $170,000
- Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.
ADDITIONAL REQUIREMENTS- Work Location-Successful candidates will be located near Denver, CO or Long Beach, CA.
This position will be open until it is successfully filled. To submit your application, please follow the directions below.
#LI-Onsite To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
