3+ years of experience with Epicor ERP systems including deployment and administration.
Proven skills in L3+ troubleshooting within Epicor environments.
Strong understanding of infrastructure management (e.g., Azure, Windows Server, SQL Server, networking).
Excellent problem-solving skills and attention to detail.
Strong communication skills for client interactions and technical explanations.
Ability to work independently and in a fast-paced team-oriented environment.
Responsibilities
Plan and execute Epicor Kinetic system deployments, upgrades, and migrations.
Provide L3+ technical support, diagnosing and resolving complex issues in Epicor environments.
Maintain and optimize infrastructure for high availability and performance.
Collaborate with teams to implement Epicor customizations and enhancements.
Monitor system performance and address potential issues proactively.
Create and maintain documentation for configurations and troubleshooting guides.
Stay updated with ERP updates, patches, and best practices.
Benefits
Comprehensive health, dental, and vision insurance; 401(k) with company match.
Professional development and certification opportunities.
Flexible work options, including remote opportunities.
A collaborative, supportive team culture.
Full Job Description
Job Summary We are looking for a talented ERP Technical Consultant to join our team. In this role, you will manage Epicor deployments and upgrades, designing and developing custom solutions - including dashboards, BAQs, reports and customizations, handle advanced (L3+) troubleshooting, and oversee the infrastructure supporting our clients' Epicor Kinetic ERP systems. Your expertise will ensure the stability, performance, ease of use, and security of these systems, making you a key contributor to our clients' success.
Key Responsibilities
Plan and execute Epicor Kinetic system deployments, upgrades, and migrations.
Provide L3+ technical support, diagnosing and resolving complex issues in Epicor environments.
Maintain and optimize infrastructure (e.g., servers, databases, networks, and printers) to ensure high availability and performance.
Work with teams to implement Epicor customizations, integrations, and enhancements.
Monitor system performance and proactively address potential issues.
Create and maintain documentation for configurations, processes, and troubleshooting guides.
Stay up to date with ERP updates, patches, and best practices.
Offer technical guidance to clients and internal teams as needed.
Required Skills and Qualifications
3+ years of experience with Epicor ERP systems, including deployment and administration.
Proven skills in L3+ troubleshooting within Epicor environments.
Strong understanding of infrastructure management (e.g., Azure, Windows Server, SQL Server, networking).
Excellent problem-solving skills and attention to detail.
Strong communication skills - including customer facing, billable time documentation, and ability to explain technical concepts to non-technical audiences.
Ability to thrive independently and in a team-oriented, fast-paced setting.
Preferred Qualifications
Epicor certifications.
Microsoft and Azure certifications.
Experience with cloud-based Epicor Kinetic deployments (e.g., Azure).
Experience with on-premises Epicor Kinetic deployments.
Experience with older versions of Epicor (Vantage, Vista, ERP, and/or ERP 10).
Experience with Epicor customizations, scripting, and integrations.
Experience with Power BI.
Experience with Microsoft SQL Server Reporting Services (SSRS).
Knowledge of other ERP systems or related technologies.
Benefits and Perks
Competitive salary with performance-based bonuses.
Comprehensive health, dental, and vision insurance. 401(k) with company match.
Professional development and certification opportunities.
Flexible work options, including remote opportunities.
