Job Summary
We are looking for a talented ERP Technical Consultant to join our team. In this role, you will manage Epicor deployments and upgrades, designing and developing custom solutions - including dashboards, BAQs, reports and customizations, handle advanced (L3+) troubleshooting, and oversee the infrastructure supporting our clients' Epicor Kinetic ERP systems. Your expertise will ensure the stability, performance, ease of use, and security of these systems, making you a key contributor to our clients' success.
Key Responsibilities
- Plan and execute Epicor Kinetic system deployments, upgrades, and migrations.
- Provide L3+ technical support, diagnosing and resolving complex issues in Epicor environments.
- Maintain and optimize infrastructure (e.g., servers, databases, networks, and printers) to ensure high availability and performance.
- Work with teams to implement Epicor customizations, integrations, and enhancements.
- Monitor system performance and proactively address potential issues.
- Create and maintain documentation for configurations, processes, and troubleshooting guides.
- Stay up to date with ERP updates, patches, and best practices.
- Offer technical guidance to clients and internal teams as needed.
Required Skills and Qualifications
- 3+ years of experience with Epicor ERP systems, including deployment and administration.
- Proven skills in L3+ troubleshooting within Epicor environments.
- Strong understanding of infrastructure management (e.g., Azure, Windows Server, SQL Server, networking).
- Excellent problem-solving skills and attention to detail.
- Strong communication skills - including customer facing, billable time documentation, and ability to explain technical concepts to non-technical audiences.
- Ability to thrive independently and in a team-oriented, fast-paced setting.
Preferred Qualifications
- Epicor certifications.
- Microsoft and Azure certifications.
- Experience with cloud-based Epicor Kinetic deployments (e.g., Azure).
- Experience with on-premises Epicor Kinetic deployments.
- Experience with older versions of Epicor (Vantage, Vista, ERP, and/or ERP 10).
- Experience with Epicor customizations, scripting, and integrations.
- Experience with Power BI.
- Experience with Microsoft SQL Server Reporting Services (SSRS).
- Knowledge of other ERP systems or related technologies.
Benefits and Perks
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance. 401(k) with company match.
- Professional development and certification opportunities.
- Flexible work options, including remote opportunities.
- A collaborative, supportive team culture.
