5-7 years of experience in technical support or solutions engineering
Strong technical background with expertise in Python
Experience in customer interaction, preferably in a technical capacity
Ability to identify scalable solutions and standardization opportunities
Excellent communication skills tailored to diverse audiences
Passion for AI and technology, particularly with ElevenLabs products
Responsibilities
Collaborate with Account Executives to improve the technical sales process
Support customers directly by providing customized solutions and assistance
Develop engaging technical demonstrations that showcase product value
Create resources that enhance the sales team's technical knowledge
Build self-service tools for customers to implement solutions independently
Identify and propose productized features to product teams
Benefits
Remote work option with global flexibility
Access to a collaborative and innovative team environment
Potential for hands-on involvement in shaping product features
Opportunity to engage directly with cutting-edge AI technology
Inclusive company culture that values empathy and customer success
Full Job Description
About the role
As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
As a Solutions Engineer, you can expect to:
Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
Craft compelling technical demonstrations that clearly communicate our product's value proposition.
Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
Build self-service tools and documentation that empower customers to implement solutions independently.
Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!
Requirements
We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
Are passionate about AI, technology and ElevenLabs products.
Enjoy working directly with customers, iterating on solutions and providing tailored support
Have a talent for identifying patterns that can be standardized and scaled.
Have strong empathy for customers, sales and product teams.
Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
Experience working with customers. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
Excellent communication skills with the ability to adapt messaging to different audiences.
Location
This role is remote-first, so it can be executed from anywhere in Canada, however there is a preference for candidates to be based out of Toronto. Expect regular travel for customer onsites.
