How You'll Make an Impact As an
Enterprise ServiceNow Governance & Platform Owner, you'll be at the forefront of our innovation, driving the governance, strategic evolution, and operational excellence of the ServiceNow platform across a multi-company, domain-separated environment. You'll collaborate with a diverse group of passionate individuals to enable sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will:
- Own and maintain the ServiceNow platform roadmap, capability plan, and governed backlog to support business priorities and scalable platform growth.
- Establish platform governance routines, decision rights, intake standards, design controls, and architectural guardrails that promote global standardization.
- Govern domain separation standards, configuration decisions, access models, data separation requirements, and delegated administration practices.
- Lead platform release planning, upgrade readiness, regression testing coordination, and production change governance.
- Monitor platform health, reporting, data quality, integration reliability, and operational performance while driving continuous improvement.
- Coordinate and oversee consulting partners, implementation partners, and managed service providers to ensure high-quality, standards-based delivery.
Required Qualifications that Enable Your Success - 8+ years of information technology experience with progressive responsibility in ServiceNow administration, product ownership, solution architecture, platform management, or platform leadership roles.
- Strong knowledge of ServiceNow, including Information Technology Service Management (ITSM), Service Catalog, Knowledge Management, Configuration Management Database (CMDB)/Common Service Data Model (CSDM), reporting, and integrations.
- Experience establishing platform governance, operating models, demand management processes, and architectural standards that support sustainable platform growth.
- Proven ability to develop and manage platform roadmaps, backlogs, stakeholder priorities, technical risk, and partner-delivered initiatives.
- Experience defining and enforcing platform standards, governance controls, and decision-making frameworks.
- Strong stakeholder management, communication, and influence skills across technical, operational, business, and executive audiences.
- Experience leading consulting partners, managed service providers, and outsourced delivery teams.
- ServiceNow Certified System Administrator (CSA) and one or more ServiceNow Certified Implementation Specialist (CIS) certifications.
Preferred Qualifications that Drive You Forward - Experience with ServiceNow Domain Separation, multi-instance strategies, or multi-company enterprise environments.
- Experience implementing ServiceNow governance frameworks, including standards management, design review, demand intake, release governance, and change controls.
- Experience supporting enterprise platform transformations, mergers, acquisitions, divestitures, or company onboarding initiatives.
- Experience with Agile delivery methodologies, product ownership, release management, or platform governance functions.
- Familiarity with ServiceNow capabilities such as Information Technology Operations Management (ITOM), Employee Center, Strategic Portfolio Management (SPM), Security Operations (SecOps), or other enterprise workflows.
- ServiceNow Certified Application Developer (CAD), ITIL 4 Foundation or higher, Agile, Scrum Product Owner, or SAFe certifications.
Your Work Environment At Lubrizol, we're committed to providing a safe, inclusive, and empowering environment where you can do your best work-whether in a lab, on the production floor, or in a hybrid office setting. Depending on your role, your work environment may include:
- Standing, walking, or operating equipment for extended periods
- Working in a lab or manufacturing setting with appropriate PPE provided
- Use of computers and digital tools in an office or hybrid environment
- Occasional lifting or movement of materials
- Adherence to rigorous safety protocols and ergonomic standards
We continuously invest in our facilities and technologies to ensure they support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience.
Benefits that Empower You - Competitive salary with performance-based bonus plans
- 401(k) match + Age-Weighted Defined Contribution
- Comprehensive medical, dental & vision coverage
- Health Savings Account (HSA)
- Paid holidays, vacation, and parental leave
- Flexible work environment
- Learning and development opportunities
- Career and professional growth
- Inclusive culture and vibrant community engagement
Learn more at https://benefits.lubrizol.com/!
