Bachelor's or Associate's degree in Criminal Justice, Business, or related field with relevant management experience
Minimum of two years in account management driving customer solutions
Experience in operational and financial metrics with strong financial acumen
Proven leadership skills fostering teamwork and client relations
Proficiency in Microsoft Office and Business Intelligence tools for analysis and reporting
Dynamic networking skills with a commitment to safety and community involvement
Willingness to travel 35% to 75% of the time based on client needs
Responsibilities
Develop and nurture relationships with enterprise clients and branch teams to ensure service delivery and satisfaction
Prepare and facilitate client presentations and business reviews
Analyze and report operational metrics using Business Intelligence tools to maximize efficiency
Identify and mitigate security risks by developing and implementing protocols and training
Manage P&L and drive financial performance through budget allocation and revenue growth
Collaborate with sales and marketing to lead contract renewals or rebids
Benefits
Medical, dental, vision, life, AD&D, and disability insurance
Eligibility for retirement plans
Eight paid holidays, five sick days, and four personal days annually
Vacation time accrued at 3.08 hours biweekly
Bonus opportunities
Full Job Description
Overview
Job Description
Allied Universal® is hiring a Enterprise Account Portfolio Manager. The Enterprise Account Portfolio Manager (EAPM) builds strong relationships with a clients' corporate security executives and leadership across multiple states, while collaborating with branch offices and corporate support functions on key client initiatives.
RESPONSIBILITIES:
Relationship Management and Client Intimacy:
Develop and nurture relationships with enterprise clients and Allied Universal's branch teams, ensuring service level delivery and customer satisfaction through in person and virtual meetings.
Prepare PowerPoint presentations and facilitate client quarterly and annual business reviews
Time and Operational Oversight:
Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks: develop and implement security protocols, ongoing training, response plans and solutions to maintain contract compliance
Financial Performance and Growth:
Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies to achieve all financial targets
Collaborate with the sales, marketing, and field leadership to lead a contract renewal or rebid process
QUALIFICATIONS (MUST HAVE):
Must possess one or more of the following:
Bachelor's degree in Criminal Justice, Business or a related field with a least three (3) years of management experience in a high -workforce environment or service industry
Associate's degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
High school diploma or equivalent with a minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of two (2) years of account management experience driving customer solutions
Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to collaborate across multiple branches and support departments to creatively support client's satisfaction
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Ability to travel 35% to 75% of the time based on client and company's needs
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Military veteran, law enforcement, or contract or proprietary security services experience
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Eligibility for our retirement plans
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
