Poshmark

Enterprise Account Manager

Poshmark • $110K — $130K *
Redwood City, CA 94061In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years managing client or seller accounts across multiple relationships
  • Strong listening and relationship-building skills
  • Ability to create and standardize performance reports
  • Proactive communication to foster trust and confidence
  • Experience collaborating with technical and support teams
  • Exceptional prioritization to handle a high-volume portfolio
  • Experience with Poshmark platform preferred

Responsibilities

  • Manage ongoing relationships for a portfolio of mid-level enterprise accounts
  • Serve as the main contact for client inquiries, requests, and issues
  • Proactively identify growth opportunities and concerns in accounts
  • Standardize performance reporting across accounts for consistency
  • Analyze account trends to support enterprise strategy
  • Work with the technical team for smooth account management transition
  • Communicate seller feedback to improve platform features

Benefits

  • Opportunity for ownership over a book of business
  • Dynamic environment to build structure and processes
  • Collaboration with diverse teams across the organization
  • Recognition and influence in shaping enterprise strategy
  • Potential for measurable growth impact within the portfolio
Full Job Description
About the Role

The Enterprise Account Manager is the steady hand that keeps mid-level enterprise sellers thriving after they've been onboarded, acting as a trusted advisor. This role owns the day-to-day health of a portfolio of accounts - surfacing risks before they escalate, spotting growth opportunities, and turning account data into clear action. Reporting into the Enterprise GM, this person will help shape how Poshmark manages and scales its enterprise seller relationships over time. It's a strong fit for someone who wants ownership over a book of business and enjoys building structure in a fast-moving environment.

What You'll Do

Account Management
  • Own the ongoing relationship for a portfolio of mid-level enterprise accounts, providing consistent, straightforward support
  • Serve as the seller's primary point of contact for day-to-day questions, requests, and issue resolution
  • Proactively check in with accounts to identify opportunities for growth or areas of concern

Account Reporting
  • Run and standardize recurring performance reporting across mid-level accounts
  • Identify trends and patterns across the account portfolio to inform broader Enterprise strategy
  • Collaborate with the Enterprise team to flag accounts that need additional attention or escalation

Cross-Functional Collaboration
  • Partner with the Technical Onboarding team to ensure a seamless handoff from onboarding to steady-state account management
  • Escalate recurring technical or integration issues to the appropriate team
  • Share seller feedback and platform gaps with cross-functional partners to help prioritize future improvements
6-Month Accomplishments
  • Full ownership of a portfolio of 20+ mid-level enterprise accounts
  • Build standardized tools and processes that can be leveraged across account portfolio
  • Establish a clear risk-flagging process with the Enterprise GM for at-risk accounts
12-Month Accomplishments
  • Measurable GMV growth across the managed portfolio
  • Establish portfolio-wide trend reporting to inform Enterprise account strategy
  • Recognized by sellers and cross-functional partners (Onboarding, Support, Product, Marketing) as a reliable, proactive point of contact
What You'll Bring
  • 5-7 years of experience managing a portfolio of client or seller accounts, balancing responsiveness with efficiency across multiple relationships at once
  • Strong listening and relationship-building skills, with a deep understanding of seller needs and the ability to translate that into practical guidance
  • Comfort building and standardizing recurring reports, and translating account-level data into clear, actionable insights
  • Proactive, clear communication skills that build trust and confidence in day-to-day interactions
  • Experience working across onboarding, support, product, and marketing teams to resolve issues and share feedback
  • Strong prioritization skills to manage a high-volume portfolio without letting details fall through the cracks
  • Experience buying and selling on Poshmark is a plus

About Poshmark

Poshmark is an online marketplace that allows users to buy and sell new and used clothing, shoes, and accessories. The company was founded in 2011 and is headquartered in Redwood City, California. Poshmark's platform is designed to make it easy for users to buy and sell items, with features like in-app payments, shipping labels, and seller ratings. Poshmark has raised over $150 million in funding and has been recognized as one of the fastest-growing companies in the United States.
Learn more about Poshmark
Size
600 employees
Market Cap
$1.4 billion
Industry
Retail & Consumer Goods
Net Income
$6.1 million
Founded
2011
Revenue
$262 million
NASDAQ
POSH
* Ladders Estimates

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