Apple

Engineering Program Manager, AppleCare Hardware Testing & Operations

Apple$130K — $160K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BS or MS in Electrical Engineering, Mechanical Engineering, or Computer Science or equivalent experience.
  • Over 7 years of diverse industry experience in project/program management, new product development, supply chain, operations, or engineering.
  • Excellent communication skills to convey complex technical concepts across teams.
  • Strong critical thinking and problem-solving abilities.
  • Strong time management and organizational skills for effective task prioritization.
  • Self-motivated with a collaborative approach to relationship building.

Responsibilities

  • Manage business strategy, technical readiness, and operations for EFFA and NPI Hardware Testing Labs.
  • Drive strategic growth by identifying and pursuing new opportunities in hardware testing and AI/ML.
  • Lead cross-functional discussions to define testing requirements and resource needs.
  • Coordinate technical evaluations for lab readiness and early engagement builds.
  • Drive AI and automation initiatives to improve productivity and streamline workflows.
  • Develop comprehensive lab bring-up plans, addressing installation and troubleshooting complexities.
  • Conduct budget forecasting and present findings to leadership and stakeholders.

Benefits

  • Comprehensive health insurance and wellness programs.
  • 401(k) retirement plan with company match.
  • Generous paid time off and holiday schedule.
  • Opportunities for professional development and advanced training.
  • Flexible work hours and a supportive work environment.
Full Job Description
The Engineering Program Manager is responsible for managing business, technical strategy, readiness, and operations for EFFA and NPI Hardware Testing Labs. This role drives strategic growth through new business opportunities in hardware testing, AI/ML, diagnostics, and early engagement expansion. A strong strategic mindset is essential, as the role involves developing comprehensive end-to-end plans covering line layout, resource allocation, vendor management, and budget oversight. A successful candidate is a natural leader and facilitator, communicates effortlessly, thrives in ambiguity, and drives results through organization, influence, and conflict resolution.

Description

As an Engineering Program Manager, you will be responsible for the overall strategy and management of the business end-to-end. In this role, you will collaborate closely with cross-functional engineering, product, and operations teams to drive EFFA HW Testing Line readiness, NPI Early Engagement activities, and sustaining work requests.

Drive strategic expansion of Lab testing scope by identifying and pursuing new business opportunities in hardware testing, AI/ML data collection, diagnostics development, and repair initiatives.

Lead cross-functional discussions with Ops and Engineering partners to define EFFA HW Testing and NPI Early Engagement scope, including test coverage and FA requirements (equipment and headcount).

Lead Early Engagement technical coordination with Engineering teams to evaluate test station and conveyor compatibility with the lab's low-UPH environment, determine which stations can be adapted for early engagement builds, and develop bring-up plans accordingly.

Drive AI and automation initiatives for the EFFA organization, including development and deployment of tools that improve PM and engineering productivity, reduce manual workflows, and support EFFA systems roadmap execution.

Develop end-to-end lab bring-up plans, accounting for station bring-up and troubleshooting complexity, installation, qualification headcount (Apple, CM, and Equipment vendor resources), and equipment lead-times.

Collaborate with cross-functional partners (i.e. SW, HW, Operations, and CM) to define test station bring-up and qualification requirements.

Manage BOM review discussions with Test Engineers, Operations, Product Quality, and HW Test engineering teams to finalize equipment requirements.

Manage buy new/reuse equipment decisions by coordinating with Test Engineering team. Support Buyers during BOM reviews and vendor engagements.

Provide technical leadership for test station readiness. Develop and maintain expertise on test station architecture, test process, test station bring-up, and test station qualification methodology and data analysis.

Complete budget forecast (equipment & resources) across all programs and present to the AppleCare leadership/finance and Product Quality stakeholders.

Be effective at presenting at all levels within the company. Have the ability to flex style effectively for junior individual contributors and for senior executives.

Develop and present compelling business cases. Understand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis. Use business and supply chain knowledge to analyze competing options.

Minimum Qualifications

BS or MS in Electrical Engineering, Mechanical Engineering, or Computer Science or equivalent experience.

Over 7 years of diverse industry experience in project/program management, new product development, supply chain, operations, or engineering.

Excellent communication skills, with the ability to articulate complex technical concepts to cross-functional teams and leaders.

Strong critical thinking and problem-solving skills.

Strong time management and organizational skills, with the ability to prioritize tasks effectively.

Self-motivated with a collaborative spirit to build strong relationships with other engineering teams and follow up on technical issues.

Preferred Qualifications

Masters in an Engineering field and/or MBA.

Experience in managing procurement, inventory, supply chain, operations, and lab management responsibilities.

Experience working on complex and ambiguous business problems and problem solving in an engineering or operations role.

Experience developing business models to drive strategy and decisioning.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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