Job Description
About the Role
As a Platform Activation Lead, you will serve as a trusted partner to product engineering organizations adopting evolving platform capabilities, engineering practices and ways of working. You will combine technical fluency, customer success, analytics, relationship management and change leadership to help teams navigate transformation successfully. You will represent the voice of internal customers, identify recurring friction and connect teams with the right expertise. Success means teams understand what is changing, how to get help and what is expected, while Platform Engineering gains measurable insight into adoption, experience and relationship health.
What You Will Be Doing
• Build trusted relationships with product engineering leaders and teams across an assigned portfolio.
• Establish repeatable engagement rhythms, including partnership reviews, feedback sessions, surveys and structured follow-through.
• Guide teams through platform adoption, engineering-process changes, new capabilities and evolving operating models.
• Define and track adoption, engagement, customer experience, relationship health and feedback-action measures.
• Analyze qualitative and quantitative feedback to identify adoption barriers, recurring friction, risks and improvement opportunities.
• Connect teams with appropriate platform, architecture, enablement, delivery and support expertise to drive issues toward resolution.
• Coordinate across Platform Engineering teams to provide consuming organizations with a connected, consistent experience.
• Assess how AI-enabled workflows affect product responsibilities, engineering collaboration, readiness and support needs.
• Translate engagement data and trends into actionable insights, agreed improvement actions and clear communications for leaders.
• Maintain transparent records of commitments, risks, decisions and outcomes, escalating stalled actions when appropriate.
Required Qualifications
• Significant experience in customer success, technical account management, engineering enablement, technology transformation, consulting or technical program leadership.
• Strong technical acumen across modern engineering platforms, developer workflows, software delivery and technology operating models.
• Demonstrated skills in technology adoption, technical enablement, technical communication and cross-functional relationship management.
• Strong analytical skills, including defining success measures, analyzing feedback, recognizing trends and translating data into actionable insights.
• Experience facilitating stakeholder discussions, resolving ambiguous concerns and driving accountable action planning and follow-through.
• Excellent written, presentation and executive communication skills across technical and non-technical audiences.
• Ability to navigate complex, matrixed organizations and influence outcomes across teams without direct authority.
• Degree in a relevant discipline or an equivalent combination of education, training and practical experience.
Preferred Qualifications
• Experience supporting enterprise-scale platform adoption, developer experience or technology-enabled business transformation.
• Experience designing adoption dashboards, feedback programs, customer experience measures, relationship-health assessments or success plans.
• Skills in technical account management, technology change management, actionable analytics and continuous improvement.
• Familiarity with AI-enabled engineering workflows and organizational change associated with AI adoption.
• Experience working within financial services or another large, regulated enterprise.
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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