Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field; Master’s preferred.
2.5-5 years of hands-on experience in embedded firmware, hardware design, or embedded systems development.
Strong programming skills in C and C++ for embedded applications.
Solid understanding of embedded hardware, firmware, and software design principles.
Proven ability to debug hardware using oscilloscopes and logic analyzers.
Excellent written and verbal communication skills for explaining complex concepts.
Strong analytical and problem-solving skills with a customer-focused mindset.
Familiarity with AI and machine-learning technologies.
Responsibilities
Resolve customer issues through case tickets, live chat, and phone support.
Guide customers through embedded hardware, firmware, and software design challenges.
Analyze root causes and document clear, actionable technical findings.
Create example source code, knowledge-base articles, and other technical resources.
Collaborate with product engineers and sales teams to improve customer outcomes.
Deliver product demonstrations and technical presentations for customers and internal teams.
Stay current on industry standards and emerging technologies.
Benefits
Opportunity to work on cutting-edge AI initiatives.
Collaborative work environment with global teams.
Direct support to a diverse customer base.
Access to ongoing training and professional development.
Engagement with emerging technologies in embedded systems.
Full Job Description
Job Description:
The Corporate Applications Engineer (CAE) will provide technical support to mass-market customers, via case tickets, phone, and live chat. This role focuses on troubleshooting and resolving client issues related to microcontrollers/ microprocessors, embedded firmware, software ecosystem, etc. They work individually and collaboratively with peers to address client’s hardware and firmware/software challenges, contribute to team infrastructure, AI initiatives, deliver training and provide direct support to the global community.
Resolve customer issues through case tickets, live chat, and phone support.
Guide mass-market customers through embedded hardware, firmware, and software design challenges.
Apply familiarity with machine learning and AI frameworks to emerging support needs.
Analyze root causes and document clear, actionable technical findings.
Create example source code, knowledge-base articles, application notes, chatbot content, reports, and other technical resources.
Analyze electrical schematics.
Collaborate with product engineers, applications engineers, field support, peers, and sales teams to address case trends and improve customer outcomes.
Deliver product demonstrations, technical presentations, and training for customers and internal teams.
Stay current on industry standards, product roadmaps, and emerging technologies.
Requirements/Qualifications:
Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related discipline; (Master’s preferred).
2.5-5 years of hands-on experience in embedded firmware, hardware design, or embedded systems development.
Strong programming skills in C and C++ for embedded applications.
Solid understanding of embedded hardware, firmware, and software design principles.
Proven ability to debug hardware using oscilloscopes, logic analyzers, and other electronic lab tools.
Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
Strong analytical and problem-solving skills with a customer-focused mindset.
Collaborative team player able to work effectively across global engineering, applications, and customer-facing teams.
Familiarity with AI and machine-learning technologies and their application to technical support or engineering workflows.
Experience with Microchip products, development tools, or networking protocols (preferred).
Experience with Ethernet, networking technologies, or connected embedded systems (preferred).
Travel Time:
0% - 25%
Physical Attributes:
Hearing, Seeing, Talking, Works Alone, Works Around Others
Physical Requirements:
sitting 90%
About Microchip Technology
Microchip Technology is an American semiconductor company headquartered in Chandler, Arizona. The company was founded in 1989 and has been providing microcontroller and analog semiconductors for over 30 years. Microchip Technology operates in over 100 locations in 70 countries and has more than 18,000 employees worldwide. The company's products include microcontrollers, memory, and other analog and mixed-signal products. Microchip Technology's mission is to provide innovative solutions for a wide range of applications, including automotive, industrial, and consumer electronics.
