The Role We Want You ForWe are looking for an experienced Procore Support Engineer to join our team based in Phoenix, AZ. The Procore Support Engineer plays a key role in supporting the launch, maintenance, and ongoing operational consistency of Procore across the enterprise. This position is part of a centralized Procore Support Team responsible for managing multiple Procore instances to support the Clayco enterprise, ensuring seamless administration, user support, and alignment with enterprise processes and standards.
The ideal candidate is highly collaborative, detail-oriented, and experienced in Procore, and more generally, construction technology systems. They will work closely with project teams, internal stakeholders, and system administrators to ensure Procore is effectively utilized, continuously improved, and fully supported across the organization.
The Specifics of The Role- Provide day-to-day administration of Procore, including user permission maintenance, tool configuration, integration variance reporting, and troubleshooting.
- Support end users through ticket resolution, technical and process guidance, and escalation management.
- Monitor system performance, oversee maintenance cycles, and coordinate with Procore support as needed.
- Assist with updates, new feature evaluation, maintenance releases, and rollout planning.
- Employ process standardization through tool configuration, ensuring consistent Procore usage enterprise-wide that support Clayco SOPs.
- Develop and maintain internal documentation including SOPs, work instructions, and other support materials.
- Collaborate with functional area leaders to align Procore configurations with business requirements and workflows.
- Participate in quality assurance checks to ensure governance compliance across all Procore instances.
- Support the Procore Support Manager in delivering enterprise-wide communication around Procore education resources, updates, and best practices.
- Support the delivery of reference materials.
- Serve as a Procore subject matter expert during onboarding, project mobilizations, and major system releases.
- Gather feedback from end users, identify trends, and recommend enhancements to improve system usability and operational alignment.
- Assist in the evaluation and testing of new Procore features.
- Support process improvement initiatives that elevate user experience and drive consistent, enterprise-wide tool adoption.
Requirements- Experience supporting construction technology systems, with Procore strongly preferred.
- Solid understanding of construction management processes and the financial workflows that support project planning and execution.
- Strong analytical and troubleshooting skills.
- Self-motivated with the ability to work independently and collaborate effectively within a team.
- Excellent communication and customer service skills.
- Capacity to produce clear, structured technical documentation.
- Proven ability to manage multiple priorities in a fast-paced operational environment.
- Prior experience administering Procore or similar PMIS (Kahua, Prolog, e-Builder, ProjectSite)
- Familiarity with enterprise software governance models.
- Experience supporting a multi-instance or large-scale software deployment.
- Exposure to training development, change management, or process improvement disciplines.
Some Things You Should Know- No other builder can offer the collaborative design-build approach that Clayco does.
- We work on creative, complex, award-winning, high-profile jobs.
- The pace is fast!
- This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.
Benefits- Discretionary Annual Bonus: Subject to company and individual performance
- Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
Compensation- The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.
