Engagement Managers own the long-term success of a portfolio of Nominal customers. You will drive change and fundamental improvements to the way our customers build, test, and operate the most advanced hardware systems in the world. This is a role for someone who is comfortable building trusted partnerships with engineers and executives. You will work closely with teams across Nominal to drive measurable outcomes and ROI for our customers, from first signature through renewal.
About the role- Design each customer's path to value: Partner with Mission Operations Engineers to define tailored change-management strategies, sequence initiatives from initial rollout to enterprise-wide adoption, and evolve the plan as customer needs and Nominal's capabilities grow.
- Align executive priorities with measurable outcomes: Establish clear goals with customer leadership that support their strategic priorities. Maintain a pulse on account health, identify risks early, and define a clear path forward.
- Own the operating cadence: Lead executive check-ins, adoption sessions, and business reviews. Go beyond product updates and usage metrics to connect Nominal's impact to the customer's engineering and operational priorities.
- Translate adoption into business value: Build compelling business value assessments that stand up to CFO-level scrutiny, and bring them into customer conversations early rather than waiting until renewal or expansion is on the line.
- Drive renewals and expansion: Quantify value throughout the customer relationship, identify the next program, team, or use case, and turn opportunities into measurable account growth.
- Help build the post-sale playbook: Define and scale how we engage customers across adoption, value realization, renewal, and expansion. Bring customer insights back to Product and Engineering to help shape the roadmap.
We're Looking For Someone With- Relevant experience: 2-5 years in management consulting, account management, sales, or customer success within a technical B2B environment. You've managed complex, multi-workstream programs and delivered measurable results.
- Executive presence: You can confidently lead a conversation with a VP of Engineering or CEO while building trusted relationships with the engineers using the product every day.
- Strong project management: You know how to keep complex initiatives moving across customer and internal teams, bringing structure and accountability to execution.
- Technical fluency: You're comfortable working in technically complex environments and can quickly understand engineering workflows, customer challenges, and how technology drives business outcomes.
- A metrics-driven mindset: You're comfortable identifying trends in data, translating them into insights, and presenting and defending your findings in high-stakes conversations.
- Sound judgment: You know when to listen, when to advise, and when to push customers toward better outcomes.
- Ability to travel: You're comfortable traveling up to 50% to customer sites.
Skills that supercharge us- Hardware or industry experience: Experience in aerospace, defense, automotive, energy, robotics, or other hardware-intensive industries. You understand the challenges of building and operating complex physical systems.
- Builder's mindset: You want to help write the playbook. You're comfortable making quick decisions and operating in ambiguity.
- Data systems knowledge: Familiarity with data technologies, telemetry, data pipelines, or analytics platforms.
- Security clearance: Currently hold, or are eligible to obtain, a U.S. government security clearance.
Benefits/Perks- 100% coverage of medical, dental, and vision insurance
- Unlimited PTO and sick leave
- Free lunch, snacks, and coffee
- Professional Development Stipend
- Annual company retreat
CompensationThe base pay range for this role is $149,000 - $175,000 per year.
