2+ years in a customer-facing role like Consultancy, Customer Success, or Sales.
Strong interpersonal skills with a passion for engaging new people.
Excellent communication skills, able to guide customers through AI-driven changes.
Willingness to experiment with innovative ideas and learn from failures.
Alignment with a brand ethos that values intelligence, authenticity, and customer focus.
Organized, resilient, and driven to achieve results.
Responsibilities
Deliver impactful onboarding experiences for SMB customers.
Leverage data to encourage product adoption among users.
Monitor account health and manage customer relationships at scale.
Assist users by resolving issues quickly and collaborating with technical teams.
Develop a scalable Customer Success strategy based on successful practices.
Gather customer feedback to influence product and go-to-market strategies.
Benefits
Collaborative work environment with supportive co-workers.
Opportunities for rapid learning in AI applications.
Competitive compensation including cash and equity.
Comprehensive benefits package.
Full Job Description
The role
We're leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.
You'll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.
Key ownership areas:
Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.
What you bring
2+ years' experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar.
You get energised by meeting new people and spread that energy to them through your approach.
A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
A love for experimenting and trying new ideas without fear of iterating and failing.
Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you'll need to be these things too.
Sharp, systematic, resilient, and motivated to win.
This will initially be a remote role based out of NYC with a view to going hybrid in the future.
Compensation
Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: $100,000 - $125,000.
What we offer
The best co-workers you'll ever have, in an environment that fosters cohesion, collaboration, and performance.
Supreme rate-of-learning as we re-orient how the world works with AI.
