Customer Success
• New York City
• In-office
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Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility.
What you'll do- Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
- Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
- Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
- Become an expert in the AI search space and develop a strong understanding of how large language models work
- Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
- Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
- Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges
Who you are- 2 or more years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity
- Excellent communication skills with the ability to deliver presentations and demonstrations effectively
- Self-motivated and driven, with a passion for building strong customer relationships
- Comfortable diving into challenges and operating in ambiguous environments
- Strong analytical mindset with comfort working with quantitative data
- Ability to own processes end to end with strong critical thinking skills
- Comfortable managing multiple initiatives simultaneously
- Experience in the search or marketing industry
LocationThis is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $85,000 to $160,000 before variable compensation. Profound's total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
