Proficient in B2B SaaS within fast-paced environments
Strong problem-solving abilities with attention to detail
BA or BS degree is required
Exceptional organizational and communication skills
Ability to manage multiple workstreams effectively
Adaptability to thrive in rapidly changing settings
Responsibilities
Build lasting relationships with existing and prospective customers
Advise on the implementation process for Levelpath
Optimize processes and systems for serving enterprise accounts
Create best practice guides and product documentation
Identify key stakeholders and establish strong connections
Collaborate with the sales team to innovate solutions for customers
Provide customer feedback to the product and engineering teams
Benefits
100% coverage for medical, dental, and vision insurance
Flexible PTO, Parental Leave, and Sick Leave
Competitive compensation and equity package
401k retirement plan
Commuter benefits available
Snacks and Friday team lunches in the office
Team-driven happy hours and celebrations
Full Job Description
About You
You're a problem-solver who dives deep, learns fast, and applies knowledge to drive progress. Big challenges inspire you - you map the path and own the results. You love helping others, thrive in smart teams, and find motivation in shared milestones. You value fast iteration and real feedback from both your team and from customers. You're an early riser, and ready for your next adventure.
We're hiring a Implementation Consultant to help scale our platform and deliver value to customers from day one. You'll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success.
This is a full-time position that will be based out of our San Francisco Headquarters.
What You'll Do
Build deep, lasting relationships with our existing and future customers
Advise and support the implementation of Levelpath to our customers
Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
Develop best practice guides and product documentation to share with customers
Identify champions and build relationships with key business stakeholders within accounts
Drive new solution offerings to our customers by working directly with the sales team
Bring new products to market by collaborating closely with the product & engineering team
Represent the voice of your customers in product asks
Drive and support customer health via adoption metrics
Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.
What you Bring to the Table
Empathy, patience, and a sense of urgency when supporting customers
6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
B2B SaaS experience in a fast-paced environment
BA or BS
Demonstrated experience problem-solving with attention to detail
Stellar organizational skills and experience improving processes
Strong written and verbal communication skills
Adaptability and ability to flourish in a fast-paced environment
Comfort in managing multiple workstreams
Ability to communicate with stakeholders across product and engineering
Effective collaboration and self-starter mindset
Availability for some travel - when the time comes to visit your customers!
Benefits
100% Medical, dental, and vision insurance
Flexible PTO, Parental Leave, Sick Leave
Competitive compensation and equity package
401k
Commuter benefits
In-office snacks and Friday team lunches
Team-driven happy hours and celebrations
The estimated annual OTE for this role is $150,000- $200,000.
