Job Requisition ID #26WD100530
Position Overview We're looking for a Emerging Technology Adoption Specialist (ETAS) to support our Emerging Business / Regional and Territory segments, with a focus on high-growth customers with significant adoption and expansion potential. In this role, you will act as a trusted advisor, helping customers achieve measurable business outcomes while accelerating adoption, strengthening retention, and supporting long-term growth.
The Emerging Technology Adoption Specialist, Autodesk Forma/Construction focuses on onboarding new customers, accelerating time to value, and driving sustained adoption of Autodesk Forma. This is a strategic role at scale, combining data-driven insights, proactive customer engagement, and targeted relationship management to maximize impact across a broad portfolio of customers.
ResponsibilitiesStrategic Customer Partnership:
- Develop a deep understanding of customer goals, priorities, and success criteria
- Create and execute success plans aligned to customer business outcomes
- Act as a trusted advisor, guiding customers on best practices and long-term strategy
Scaled Engagement with Strategic Focus:
- Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach, combining scalable digital engagement with targeted, high-value interactions.
- Prioritize accounts based on growth potential, risk, and strategic importance
Adoption & Value Realization:
- Drive meaningful product adoption tied to customer KPIs and business outcomes
- Use data and insights to deliver proactive, outcome-oriented recommendations
Growth & Expansion:
- Identify and influence expansion opportunities within accounts
- Contribute to pipeline through strategic account planning
- Monitor customer health and engagement signals to proactively mitigate churn risk
Minimum Qualifications- 5+ years of experience in a customer-facing B2B role, such as Customer Success or Account Management
- Bachelor's degree or equivalent professional experience
- Strong curiosity and ability to quickly learn customers' businesses, industries, and Autodesk solutions, including the AEC industry
- Customer-first mindset with a passion for solving problems, navigating change, and delivering measurable value
- Ability to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignment
- Strong executive presence and communication skills, with the ability to simplify complex ideas for diverse audiences
- Proven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with Sales
BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparencySalary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
In-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.
